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Westend Apartments
- Residential Leasing
- Denver, CO
About this business
Location details
3500 Rockmont Dr, Denver, CO, 80202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Really negligent staff here. I stayed in one of the apartments to watch my friend's dogs and my car was towed despite the fact that the people in the leasing office agreed there wasn't proper signage saying where parking was and was not allowed and refused to help. I was told the only solution is to park in the leasing office spots which are always full, leaving guests to utilize the 2 hour street parking which often results in parking tickets and towing. The elevator has also been down multiple times and even though residen... read more
Business response:
Hi, we are unable to locate you in our resident or guest database. We pride ourselves on providing superior customer service, and as a resource for continuous improvement, we value all feedback, from residents and visitors alike. We apologize for the delay in the elevator as we worked with our technician to get it fixed. Unfortunately, the main control board was damaged Sunday at 4:15PM. We had the technician out Sunday for a restart. The technician was unable to restart the elevator. After further investigation from the tec... read more
They do not care about their paying tenants in the slightest. Elevator has been down continuously. Residents requiring wheelchairs are unable to live independently and are held captive in their rooms with no means to exit the building safely.
DO NOT MOVE HERE. Your cars will be towed, your worries will not be addressed and if you have a husband in a wheelchair and the elevator breaks then they REALLY don’t care. Been stuck in our apartment for 4 days. They will not pay for us a hotel to have our independence back, best part of it all is that this happened last month for 8 days. They think comping us $480 on our final weeks rent is enough, when all we are asking is A) the elevator to be fixed IN A TIMELY MANNER or B) a hotel because my husband who is unable to wal... read more
Business response:
Hi, we are unable to locate you in our resident or guest database. We pride ourselves on providing superior customer service, and as a resource for continuous improvement, we value all feedback, from residents and visitors alike. We apologize for the delay in the elevator as we worked with our technician to get it fixed. Unfortunately, the main control board was damaged Sunday at 4:15PM. We had the technician out Sunday for a restart. The technician was unable to restart the elevator. After further investigation from the tec... read more
They do not care about their paying tenants in the slightest. Elevator has been down continuously. Residents requiring wheelchairs are unable to live independently and are held captive in their rooms with no means to exit the building safely.
Business response:
Hi, we are unable to locate you in our resident or guest database. We pride ourselves on providing superior customer service, and as a resource for continuous improvement, we value all feedback, from residents and visitors alike. We apologize for the delay in the elevator as we worked with our technician to get it fixed. Unfortunately, the main control board was damaged Sunday at 4:15PM. We had the technician out Sunday for a restart. The technician was unable to restart the elevator. After further investigation from the tec... read more
Total disregard for wheelchair bound residents! Elevator has been out of order several days in a row, multiple weeks. The management of this complex should be ashamed and embarrassed to ignore the situation. My son is in a chair and basically trapped in his apartment. Think twice before you rent here! I hope they receive a huge fine for not complying with ADA laws!
RecommendedI moved into Westend in January and could not be happier with my choice. In a time when it seems that everything has been shut down, I’m glad that I have staff members such as Novardo that are willing to field any question I have, no matter the time or circumstance. If you want to experience downtown Denver without the hustle and bustle of city life, Westend is for you.
The WestEnd is one of the best apartment complexes to live in near downtown Denver. It’s location allows for easy access to all sorts of dining and shopping, yet its peacefully separated from the chaos of downtown by beautiful parks. With the competitive pricing, you get all kinds of amenities (including a well kept outdoor pool with a killer view of the downtown skyline) that make it a notch above other similarly priced apartment complexes. Not to mention the awesome new management team (as of 2019) that really make you tru... read more
Business response:
Hello Derek, Here at Westend, we strive for excellence, and are disappointed to hear that you received anything less. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (720) 399-0764. We look forward to hearing from you. Thank you,
Frequently asked questions about Westend Apartments
How is Westend Apartments rated?
Westend Apartments has a 4.1 star rating with 507 reviews.
When is Westend Apartments open?
Westend Apartments is closed now. It will open tomorrow at 9:00 a.m.
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