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WestCare Home Health Services
- Healthcare
- Waldorf, MD
About this business
Location details
2A Industrial Park Dr Unit #235, Waldorf, MD, 20602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 1:00 p.m. |
Excellent customer service
After three weeks of not having one consistent caregiver to accommodate my daughter’s special needs, we made the right decision in locating another agency. Four and five different caregivers were scheduled to come to our home on different days and we really needed one or two at the most. Difficulties in getting an accommodating schedule to plan for a week with no replacements when they were unable to arrive. Families need a set schedule to know who to expect from week to week and this agency was juggling the caregivers which... read more
Constance came to our home to do the nurse assessment and she is the best nurse we have ever had sent from a home health agency. What a breath of fresh air ! She was very thorough in her work and offered a lot of helpful advice to us while asking all of the necessary assessment questions. Since we have a daughter who has multiple disabilities who is nonverbal and needs a lot of care, I was very relieved to have someone of Constance’s caliber to provide her expertise and advice as well.
During this difficult time for our family this company has been a life saver. They have truly been God sent! Mona and Constance took our needs seriously, they followed up with us quickly and treated us as if we were family or close friends. I come from a tight knit family and we are very careful who we allow around our elderly parents. So far I’ve had no complaints!
In a world where customer service often feels automated, WestCare Services was refreshingly human An order mix up could have been frustrating, especially involving medical equipment, but their team handled it with care, clarity, and urgency. The refund was processed quickly, communication was excellent, and they even spared me the hassle of returning the unit. Instead, they encouraged me to donate it, which speaks volumes about the kind of company they are. What really stood out was how thoughtfully they handled the situati... read more
Frequently asked questions about WestCare Home Health Services
How is WestCare Home Health Services rated?
WestCare Home Health Services has a 4.8 star rating with 18 reviews.
When is WestCare Home Health Services open?
WestCare Home Health Services is closed now. It will open tomorrow at 9:00 a.m.
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