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West Herr Chevrolet of Hamburg Service
- Auto Repair
- Hamburg, NY
About this business
GM Certified Internet Dealer, GM Certified Used Vehicles
Location details
5025 Southwestern Blvd, Hamburg, NY, 14075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 7:30 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:30 p.m. | |
| Sun | Closed |
bought truck everyone was great
Responded immediately! Will be looking at the vehicle soon
Helpful staff quick friendly response
Helpful
Nice respond time
If I could give 0 stars I would. I made an appointment to look at a specific car. On the day of the scheudled appointment I received 3 separate calls confirming I was coming. I answered all 3 and spoke with someone each time (all different people). After I drove 45 min one way there I arrived to be told they sold that car that morning. While they were apologetic it didn't make up for the huge waste of my time and the fact that I had to bring my child along as well.
The 2008 Chevy Cobalt we were looking for had been sold prior to our arrival. The salesman offered to fill our gas tank for our trouble, we live over an hour away from Hamburg. Unfortunately we had just filled up our gas tank. He is sending us some Tim Horton's gift cards instead.
Car was bright red; I expected Spice Red from the photos.
Although I had an appointment in advance, the manager, Joe, was not prepared in any way. Shockingly, he lacked basic communication skills and actually seemed annoyed to have to do his job. When I was asked to return to "give them a second chance" I was treated the same way, by the same people. After two extremely frustrating trips to this dealership, I was forced to stop wasting my time and move on to a different dealer.
Business response:
We're sorry to hear about your experience. There are two Joe's at the store, Joe M., Sales Manager, and Joe Ruggieri, General Manager. Would you be able to reach out to Joe R. at your convenience and share a little more information? You can reach him at jruggieri@westherr.com or at (716)202-3431. We would truly appreciate the opportunity to make things right. Thank you for sharing your feedback.
Frequently asked questions about West Herr Chevrolet of Hamburg Service
How is West Herr Chevrolet of Hamburg Service rated?
West Herr Chevrolet of Hamburg Service has a 4.6 star rating with 135 reviews.
When is West Herr Chevrolet of Hamburg Service open?
West Herr Chevrolet of Hamburg Service is closed now. It will open tomorrow at 7:30 a.m.
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