West Herr Automotive Group

Meri D 

on BBB

2 years ago

I initially went to Wesr Herr with a friend in June of 2023. First of all, the atmosphere was comfortable and very friendly. My friend got a car with Ben at Rochester NY, West Ridge Toyota branch. The salesman was so knowledgeable and down to earth and was okay with our asking many questions during the process. He bought a car and another coworker got one also. I was impressed with West Herr that I went and am working to my pre-owned car. They are phenomenal and recommended them highly. 

Mericathryn D 

on BBB

2 years ago

I initially went to Wesr Herr with a friend in June of 2023. First of all, the atmosphere was comfortable and very friendly. My friend got a car with Ben at Rochester NY, West Ridge Toyota branch. The salesman was so knowledgeable and down to earth and was okay with our asking many questions during the process. He bought a car and another coworker got one also. I was impressed with West Herr that I went and am working to my pre-owned car. They are phenomenal and recommended them highly. 

Garry F 

on BBB

2 years ago

I am very pleased the way me and my wife were treated by Mike M******** and Jeff..I if you need a vehicle go see them they surely help. Thank you so very much. 

SHELL A 

on BBB

2 years ago

Anthony F***** at Nissan of Williamsville sold me my car. He is an excellent salesman and was upfront with us from the start. I heard he was new on the job but he worked well with his managers and I was very happy with him, Glenn (the finance manager) and the dealership as a whole. I definitely recommend him and will be using him from here on in for my vehicle purchases. Smooth transaction. 

Chris M. 

on BBB

3 years ago

I recently bought a 2018 Acura RDX in September at West Herr Acura in Buffalo. The car was not on sight when I was there but I was showed pictures. The following week I went out to purchase it and after seeing the car it had a fairly large dent on the tailgate. It looked like a baseball had hit it. The Carfax I was shown said it had not been in any accidents. The sales manager offered to fix it free of charge. They set me up with a guy called The Dent Wizard. He did the best he could but it was still noticeable. I called the... read more

Carl L 

on BBB

4 years ago

I went to purchase a car it wasn't at that dealership they were bringing in from Buffalo he had all the paperwork done when I got there and I was only able to drive it around the lot before it got inspected and had several scratches on the hood and on the rear driver side in the back the salesman didn't give me enough time to walk around the car or look at it I would like them to try fixing the scratches which is 30 to 40 

Chenchen 

on BBB

4 years ago

I bought a car from BMW of Rochester that is a company of Westherr. The dealer whose name is Bob T*******. He had a very bad attitude in the conversation. My two friend who went with me both agreed that Bob had a awful attitude toward me( a customer). I really hope the reason why he had attitude toward is not about my skin color. I told him you treated me very bad. He did not apology at all. I really hope Westherr can solve this problem and prevent this happens again. 

Michelle C 

on BBB

4 years ago

March 16, 2021 I saw an ad on TV for a sign and drive lease for a truck at West Herr. I viewed it afterwards online. There was a button for preapproval/prequal on the page where that lease deal was advertised. However, when you clicked on button it gave you an error so you could not do preapproval. I filled out form instead so they could contact me. They contacted me and I spoke with Ryann who I had a good experience with. I was then hooked up with Shawn, a salesperson. Told him what I was interested in and told him I wanted... read more