This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
west elm
- Retail
- Washington, DC
About this business
Location details
1728 14th St NW, Washington, DC, 20009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
This West Elm location has wonderful customer service. While I was looking through rug samples, Cameron came over to help me and was a terrific resource for colors and sizes. He was patient and resourceful, with an excellent design sense, in helping me select ottomans, pillows and lamps. Could not have had a better experience.
I cannot speak more highly of the customer service at this store. There was a slight mix up in my pickup order (I was given the wrong sized coffee table by mistake, they’re nearly identical save for the measurements). The staff did everything they could to fix the problem within 2 hours and went above and beyond.
Ordered bedding in the store. To be delivered. They must’ve gotten the codes all wrong because what arrived is hideous and not at all what I ordered (and paid for).
Very helpful staff, thanks Alice! Great furniture, although should be easier to exchange items that we got in the wrong size
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.4 star rating with 227 reviews.
When is west elm open?
west elm is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com