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west elm

3.4

About this business

Location details

1728 14th St NW, Washington, DC, 20009, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 8:00 p.m.
Sun12:00 p.m. to 6:00 p.m.
3.4227 reviews
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wmicontact 
2 weeks ago

This West Elm location has wonderful customer service. While I was looking through rug samples, Cameron came over to help me and was a terrific resource for colors and sizes. He was patient and resourceful, with an excellent design sense, in helping me select ottomans, pillows and lamps. Could not have had a better experience. 

Jad Salloum's profile image
Jad Salloum 
3 weeks ago
Lauren Kay's profile image
Lauren Kay 
a month ago

I cannot speak more highly of the customer service at this store. There was a slight mix up in my pickup order (I was given the wrong sized coffee table by mistake, they’re nearly identical save for the measurements). The staff did everything they could to fix the problem within 2 hours and went above and beyond. 

Sara Rosenquist's profile image
Sara Rosenquist 
a month ago

Ordered bedding in the store. To be delivered. They must’ve gotten the codes all wrong because what arrived is hideous and not at all what I ordered (and paid for). 

Julian Godding's profile image
Julian Godding 
2 months ago

Very helpful staff, thanks Alice! Great furniture, although should be easier to exchange items that we got in the wrong size 

Frequently asked questions about west elm

How is west elm rated?

west elm has a 3.4 star rating with 227 reviews. 

When is west elm open?

west elm is open now. It will close at 8:00 p.m.  

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