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west elm
- Retail
- Charlotte, NC
About this business
west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home.
Location details
2140 South Blvd Suite 1, Charlotte, NC, 28203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
We paid around $2,000 for a sofa and $200 for delivery. The sofa is very wobbly and the legs aren't straight. We have made over 4 phone calls and they sent us 1 leg (not sure why since all are a problem) they were supposed to come out and look at the sofa, but it has been 4 weeks since we first contacted them and still waiting on another call. Update, they eventually fixed the sofa and it is fine.
Great product, I am very happy with my purchase! Delivery team was great, Lucas went above and beyond to provide fantastic Customer service!!! Highly recommended!!!
Poor customer service. No greeting or eye contact from any workers on floor.
Hate to do this.. (doubt anyone looks at these anyway).. but Please stop buying these over priced products. The absolute worse customer service via the store and over the phone. We purchased a 6/7 THOUSAND dollar couch. Even spent extra for the performance fabric. Long story short, we under stand that it only has a 1 year warranty on the product but after 1 and half years, “just missed out warranty window”, the cushions and pillow's have started splitting and shredding… Are you not suppose to use your couch? Emailed customer... read more
When couch shopping, we visited this location several times. We always received courteous, attentive, and very helpful service. There was never pressure to buy, but associates always tried adding helpful perspective to the process.
Frequently asked questions about west elm
How is west elm rated?
west elm has a 2.3 star rating with 156 reviews.
When is west elm open?
west elm is closed now. It will open at 12:00 p.m.
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