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west elm
- Retail
- Charlotte, NC
About this business
west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home.
Location details
2140 South Blvd Suite 1, Charlotte, NC, 28203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
We spent over $7000.00 on outdoor furniture in May of 2023. The furniture was delivered in July. We had covers made for the furniture so that it would be protected. One of the swivel chairs now wobbles in June of 2025. It lasted less than 2 years, when I called customer service, they were nice enough but said there was nothing they could do because it was over one year. $7000+ and the furniture is only guaranteed for a year??? My first and last purchase at West Elm, I will tell anyone who asks to not waste their money. Very ... read more
I had a wonderful store experience with Brooklyn and her manager. Brooklyn spent a lot of time with me and explored all avenues to help me get the bedding I wanted in a timely manner. She helped me find some very nice patio items as well. The store was immaculate. I had a great experience.
We placed our original furniture order on May 26, 2024, and over a year later, we are still dealing with unresolved issues, miscommunication, and unacceptable delays. The level of disorganization and lack of accountability has been beyond frustrating. Here is a not-so-brief recap: Dec 19, 2024: Our order arrived damaged. The Show Wood Chair and Couch were returned immediately. The Carlo Chair and Ottoman were reported the same day. Brandy was assigned as our case manager. On Jan 15, 2025, I called her, and she couldn’t even ... read more
No one said a word to me. I was going to purchase 3 rugs. I will order online.
Frequently asked questions about west elm
How is west elm rated?
west elm has a 2.3 star rating with 162 reviews.
When is west elm open?
west elm is closed now. It will open at 10:00 a.m.
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