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west elm
- Retail
- Charlotte, NC
About this business
west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home.
Location details
2140 South Blvd Suite 1, Charlotte, NC, 28203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Was going to shop here... then I read the reviews.... No thanks!
Be very careful ordering from West Elm. Ordered furniture in June, it is now august and we keep getting delays in shipping. Estimated now for end of December! No one from west elm reached out to update us, we had to call a store and they got customer service to reach out. They still had no information about why or how long it would be delayed. They were happy to take our money in June!!
I had an excellent experience. I found the same sofa that is sold at Pottery Barn (the same company owns West Elm) for $2500 less. I was told they were 2 months out which I was fine with. Pottery Barn was 4 months. I was pleasantly surprised when I got a text saying it was being delivered after only 3 weeks. Delivery guys were careful and polite. Good experience.
We spent over $7000.00 on outdoor furniture in May of 2023. The furniture was delivered in July. We had covers made for the furniture so that it would be protected. One of the swivel chairs now wobbles in June of 2025. It lasted less than 2 years, when I called customer service, they were nice enough but said there was nothing they could do because it was over one year. $7000+ and the furniture is only guaranteed for a year??? My first and last purchase at West Elm, I will tell anyone who asks to not waste their money. Very ... read more
Frequently asked questions about west elm
How is west elm rated?
west elm has a 2.3 star rating with 165 reviews.
When is west elm open?
west elm is closed now. It will open tomorrow at 10:00 a.m.
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