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west elm
- Doors & Windows
- Austin, TX
About this business
Location details
1011 W 5th St Ste 100, Ste 100, Austin, TX, 78703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Quality control at this store sucks. I ordered this bed. It came in damaged then it was a whole fiasco where they left us without a bed as i refused to accept it as it was. Then when they replaced it, it came in with this huge scratch, and the delivery guys said that they saw that it was scratched in the warehouse so I told them then why would you bring it to me scratched? and they said they were just doing their job. I wouldn’t purchase from them. They still haven’t made it right.
Do not ever buy a west elm credit card. It takes them a few seconds to charge you for your purchase but it has been more than 3 months and I have not received my 10% reward. Customer service will keep making promises but nothing happens.
Efficient workflow
We’ve been loyal customers of West Elm for over a decade, purchasing furniture in Miami, Seattle, and now Austin. Unfortunately, our most recent experience has been extremely disappointing and has completely changed our perception of the brand. We custom-ordered a sofa in July, and it didn’t arrive until December. When it finally showed up, the cushions were not made to the correct specifications. We contacted customer service, submitted photos as requested, and were told a case had been opened and someone would follow up. I... read more
I’ve honestly never felt so uncomfortable in a store before. My family and I spent a significant amount of money here furnishing our new home, and instead of being treated like valued customers, we were made to feel like a problem. i even have video proof when i god asked twice All I did was ask—twice—for the bathroom code, and somehow that turned into staff watching us like we were doing something wrong. It felt less like customer service and more like being monitored. The attitude was unnecessarily rude, dismissive, and ho... read more
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3 star rating with 420 reviews.
When is west elm open?
west elm is closed now. It will open tomorrow at 10:00 a.m.
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