West Coast Neurology

Maria Carbajal 

on Google

a month ago

I made an appointment and went to it. Apparently, I was at the wrong office. The office staff did not want to help me. I waited for what seemed like an eternity. I was exasperated and overwhelmed. No one helped me. My experience was bad. I expected a higher level of care since they are located at Casa Colina. I was disappointed. 

Mark Bahlke 

on Google

3 months ago

West Coast Neurology, Dr. Lakin I’ve seen a few times is great. The staff is friendly and professional. However, you should really take a look at your check in process. The first question that is asked is are you Hispanic or other? This is not Mexico. That is the question you would ask in Mexico. This is the United States so either change it or don’t ask it at all. It’s extremely offensive. Furthermore all the questions that you ask are basically saying you realize that anything that goes wrong is your fault right? We are ne... read more

marisela ramos 

on Google

8 months ago

I’ve been trying to schedule an appointment for my son with West Coast Neurology for several days now, and the process has been extremely frustrating. Each time I call, I’m transferred to a different department, where the phone just rings endlessly with no answer. When I call back and explain that I was transferred and this is my second (or third) attempt, I’m simply told that “someone will call me back”—but no one ever does. To make matters worse, no one even takes down my contact information, so I don’t understand how a ca... read more