Wellspring EAP

Parul Sharma 

on Google

3 years ago

the wait times to speak to a representative has gone up exponentially. The past two times I've called I've been on hold for over 30 minutes before giving up 

Kyle Mollinet 

on Google

3 years ago

It is sooo hard to get a therapist with them that actually takes their low rates. They also don’t allow reimbursement so if they don’t fully cover the cost of therapy you can’t use that therapist. I called a great therapist’s office that charges $170/hour. I’d be happy to cover the other portion of therapy, but that isn’t allowed. When looking for anything but normal cognitive behavioral therapy it’s so hard to find someone. I’d recommend that Wellspring begin to allow clients to pay their portion if they’d like and allow re... read more

Collin Higley 

on Google

3 years ago

Can’t pull basic info from the website of providers to see through my EAP with wellspring. Submitted a web form 10 days ago. Have placed multiple calls. Long holds to get told the same thing of I can’t help you you need a case manager. 10 days in and 3 phone calls later it’s the same story. Every EAP I’ve used in the past has made seeking mental health help very easy and Wellspring has made it absolutely miserable. Thanks for nothing!