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Wells Fargo Home Mortgage
- Mortgage Lenders
- Des Moines, IA
About this business
Buying, refinancing - whatever you need. You can count on the nation's leading residential lender to be right there with you, guiding you through the process. Whether you're just starting to explore your options or you're ready to make a move, talk to us. We'll give you the information you need and help you understand your home loan options. Please call to make an appointment. Equal Housing Lender.
Location details
666 Walnut St, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Even though you might think you are saving money, they will cost you so much more in the long run. They are negligent about the process, take absolutely no accountability for their delays/actions, and clearly have no care for their customers. My settlement has been delayed twice now due to Wells Fargo not completing a loan process on their end. They realized on the day that closing documents were due they had forgotten to verify something on their end. I called for hours and email numerous times, and no one could give me a s... read more
Or only recourse is to sue Wells Fargo. Kara issued us several pre qualifications, and after customer service issues with her we requested a senior mortgage banker due to her inexperience and incompetence. Chris V issued us two additional prequal letters reviewed all our information left us no converns with putting forth an offer. Immediately after paying our upfront fees and the appraisal fee which is required to proceed Chris then informs us immediately after that there may be a problem with being a contractor type employe... read more
I'd love to give them "0" stars but we all know that's not possible. Mr S. Gray and Mr. J. Vandagriff are the individuals to which I had the "not so pleasure" of dealing with in trying to lock in a REFI for a home mortgage loan. Upon unsatisfactory dealings with Mr. Gray due to what was felt to be misleading info through email, we filed a complaint. Not to reprimand anyone, but to have the rate that we felt we were lead to belief we were getting be what we were getting. Mr. Vandagriff stated we would have an answer the first... read more
I had several calls from this center. I guess that Wells Fargo is trying to clean up their act. They would not approve a mortgage for someone like me with a great score and resources to pay. They have lost my business. This is just one time too many of dealing with people who should be more qualified to approve loans where they should be working at a drive thru at some fast food place. Very poor knowledge on underwriting.
Against my better judgement - considering Wells Fargo's abysmal reputation - I contacted them for a possible refinance. Wells Fargo holds my current mortgage so I though it may simplify matters. Huge mistake! The "mortgage consultant" Delbert Halcomb and the "mortgage processor" Cassie Jordan were misleading and duplicitous throughout the process. Delbert rushed the process and took $665 for an appraisal (a ridiculous amount I've found after speaking to a realtor friend) but assured me the appraisal wouldn't happen for a few... read more
Frequently asked questions about Wells Fargo Home Mortgage
How is Wells Fargo Home Mortgage rated?
Wells Fargo Home Mortgage has a 1 star rating with 6 reviews.
When is Wells Fargo Home Mortgage open?
Wells Fargo Home Mortgage is closed now. It will open tomorrow at 9:00 a.m.
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