WellMed at Cedar Ridge Preserve

Tim Hutchens 

on Google

2 years ago

I've been going to this practice since Dr. Phillips retired; a couple of years now. The care, concern & attention to detail has taken a downward spiral. Now, revenue & volume are the focus. This practice has trouble even communicating in a responsive time period to pharmacies for prescription refills. Multiple & recurring billing issues are pervasive. Dr. West seems professional & effective. It's the "business side" of the practice that's the problem. 

Wolfstar 

on Google

2 years ago

Doctor Penny C. West is great. Very thorough and to-the-point. The nurses and assistants are alright, if a bit unprofessional. However, the front reception/call-fielding staff are absolutely hopeless. They are very incompetent in everything from keeping records/documents of patient history, to scheduling appointments properly, to simply refilling a prescription. They have such a hard time with the most basic things, it's ridiculous. A recent example: I had a prescription changed to a new pharmacy. They only sent 1 refill, so... read more

Linda French 

on Google

3 years ago

I had absolutely no problem scheduling an appointment and was treated just fine. I had a wait time of under 10 minutes. 

MTP Media 

on Google

3 years ago

Absolutely POOR patient treatment! I was a 10 year patient with my doctor before their acquisition of his office after his retirement.No one answers the phone most of the time. No accountability from staff, everyone blaming another staff member for lack of professionalism. They call me the day before my appointment and tell me I can't come because I have Blue Cross insurance and that I can't pay cash for office visit. Meanwhile I have been out of my meds for a month and they dont care! I was told to go find another doctor!