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Waterrower Inc.
- Consumer Goods
- Warren, RI
About this business
Created in 1988. Manufacturing the original and unique WaterRower indoor rowing machine, powered by water. Shop now: www.WaterRower.com
Location details
520 Metacom Ave, Warren, RI, 02885, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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Over the years since inception of waterrower, we are on our third..and the latest sustained a biff in shipping or assembly..anyway, Josh took care of us immediately and we can fully attest to not just the performance of the unit, but to the company looking after its customers…
Just got my new water rower machine. Not too hard to assemble and the wood is beautiful. Still need to add the water but then I am ready to go. So excited that I have something that will get me in shape and still look lovely in my house. Perfect for me and my husband. Highly recommend!
But We-Row software does not work!! Mac connected via USB to the S4, and the status says "Connected" in the software, but no data are registred at all, when rowing. Nowhere to find support, and not much information about the software. I like the WaterRower, absolutly. But the software are low level and NOT ready for release, not even as Beta edition. Please fix, and remember to inform your customers that there are NO free software for the rower. Haven't tested the iOS SmartRow Kit - as I dont feel comfortable to spend 300USD... read more
Business response:
Hi Kent, thank you for taking the time to leave your recommendation. Please send us a DM to discuss the difficulties you had with We-Row and we'd be happy to help you out.
Very uncomfortable to use. The seat feels uneven and strains my lower back. Can’t use it.
My wife and I purchased the WaterRower Club rowing machine roughly four years ago and used it very infrequently over that time. Without going into too much detail, recently we began to experience some malfunctions. I emailed customer service and after explaining the situation WaterRower customer service took care of all our concerns - at what I suspect was a significant cost to WaterRower.Our machine is up and running and we couldn’t be more satisfied with how WaterRower tr… See more
My wife and I purchased the WaterRower Club rowing machine roughly four years ago and used it very infrequently over that time. Without going into too much detail, recently we began to experience some malfunctions. I emailed customer service and after explaining the situation WaterRower customer service took care of all our concerns - at what I suspect was a significant cost to WaterRower. Our machine is up and running and we couldn’t be more satisfied with how WaterRower treated us. Clearly they viewed us as valued customer... read more
Business response:
Thank you Jim! Happy Rowing!
I had used the elevated platform water rower at my gym and loved it so much that I had to have one form my home. The elevated position makes getting on and off the rower so much easier for me as I have knee problems. The whole process of purchasing my rower from start to finish was a breeze. The customer support staff really paid attention to my order. I had ordered an upgraded foot board that already came standard on my rower and they reached out to let me know so that I was… See more
I had used the elevated platform water rower at my gym and loved it so much that I had to have one form my home. The elevated position makes getting on and off the rower so much easier for me as I have knee problems. The whole process of purchasing my rower from start to finish was a breeze. The customer support staff really paid attention to my order. I had ordered an upgraded foot board that already came standard on my rower and they reached out to let me know so that I was able to cancel the foot board. Really great custo... read more
Frequently asked questions about Waterrower Inc.
How is Waterrower Inc. rated?
Waterrower Inc. has a 4.6 star rating with 216 reviews.
When is Waterrower Inc. open?
Waterrower Inc. is closed now. It will open at 9:00 a.m.
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