Warners' Stellian Appliance

Brian K. 

on Birdeye

3 months ago

Terrible repair service. Multiple months and visits to repair simple water valve in refrigerator. After buying 4 different appliances from Warners Stellian, I Will no longer be buying from them. Service department has no care or concern to follow their "iron clad" warranty and serve the customer. 

Ron B. 

on Birdeye

5 months ago

Have always had very good experiences with Warner's Stellian, but that changed with the last time we made a purchase. Sale Staff was good. Transaction was smooth. However, item was received damaged. I was told that they would replace the damaged part and showed me that they had communicated with the Repair Department to that effect. We made the decision to accept the product, though damaged, with the promise of a repair. We only found out later, that the Service Dept had not received the request (from the Delivery Team.)... read more

Dave E. 

on Birdeye

a year ago

We bought a refrigerator in the last 2 years and the factory warranty was in effect. The problem was with the ice maker quit making ice. I called and they sent a tech out to check it out. He replaced a functioning solenoid with a new one but forgot to tighten the water line into the solenoid. We had water all over the kitchen floor as well as the area in basement where we had boxes and other items that got wet. We sent pictures to them, and they just blew us off. Never heard a word other than they sent it for review. Also,... read more

Larry Van L. 

on Birdeye

2 years ago

Ordered a laundry drier and responded to their questions to make sure the model number was correct. After waiting over 2 weeks and hanging clothes to dry in our bathroom, called and found out they never completed our order. DO NOT USE this business. 

bsmsales@hotmail.com 

on Birdeye

6 years ago

I have purchased 12k worth of appliances for 2 homes in the last 4 yrs and my 2.9 yr old LG junk refrigerator went out last week. I called Tom my salesman in Woodbury and purchased a new Whirlpool. I also had purchased a 10 yr compressor warranty based on Toms recommendation for the LG. He informed me it covered all parts and LABOR. When I called to arrange the repair I was told there was a $99 trip charge. I called Tom he said no you have the labor warranty and let me call service and take care of this for you. He called me... read more