Walmart Auto Care Centers

Nibs S 

on Google

a month ago

Showed up to my oil change appointment at 11:30 and was told that it shouldn't take more than 30min to an hour. Come 12:30, no update. I ask another person at the front desk for an update, and he goes to the garage to check. He comes back and tells me that they haven't even taken the car in yet. Asked me if I can wait another 30 min or reschedule, and none of the associates apologize for the delay. This department is clearly long overdue for a customer service training. 

Barbara Atewe 

on Google

3 months ago

This was hands down one of the most incompetent, disorganized experiences I’ve ever had at an auto service center. I had a 3:30 PM appointment for an oil change at the Walmart Auto Care Center in Williamsville. When I arrived and told the associate I had an appointment, he confidently told me I didn’t — despite me immediately pulling up my confirmed appointment in the Walmart app right in front of him. He still couldn’t figure it out, and a coworker had to come over and check me in for him. They moved my car into the bay… an... read more

Bethany Strong 

on Google

4 months ago

Showed up for an oil change appointment I made online, was receiving texts all day about my upcoming appointment. Went to drop off my car and the guy says "oh, didn't we call you? We're closed; too many people called out" and then he proceeded to take someone else's keys. I had received no call. I'll go elsewhere.