Wallace Kia

sanjay n 

on BBB

10 months ago

It was a very bad experience. 09/28/2024 We agreed to a price, and I sent **** ( manager) my DL pictures and stuff.He kept giving me excuses about state tax calculations and stuff. Monday morning I came to know that they sold the car to someone else. 

Jospeh M 

on BBB

a year ago

My Kia ****** had an engine recall. I took my car in for the recall they kept the car for 2 months and although they provided a loaner not once did they call me for an update. Not to mention they said i would need to replace all the hoses in order to have the warranty on the engine. Mind you nothing was wrong with the hoses and although i did not pay for the engine i still ended uo pay $800+ for the hoses. I called Kias customer service and they said the hoses did not have to be replaced in order to get the engine warranty. ... read more

Katherine L 

on BBB

a year ago

* UPDATE** 3/12/2023 I called the store manager about a week after my purchase to check status on the license plate transfer, as always I kept getting transferred to voicemails. No manager ever returned my call, then I finally was able to get a hold of one. I told him the issue I was having with not getting a call back from a manager or from the guy in the finance dept. He kept defending his employee and clearly did not care of how I was feeling with their lack of communication. All i wanted was for someone to call me, email... read more

michelle m 

on BBB

2 years ago

Very very disappointed with Wallace ***************** I bought a used car and they did not honor the 60 day 100% labor 100% parts on a car that I purchased in August will not work with us on the warranty they provided with the sale It was NOT purchased AS IS and will not fix the front and rear sensors I find this unprofessional and will recommend people not go and buyer be ware !!! Very disappointing to see how the old bait & switch is still going on when things are written in black and white ! They are coming up with every ... read more

Sharon P 

on BBB

3 years ago

On January 30, 2022, I went to Wallace Kia in Stuart, Florida to try to buy a Niro Touring Edition in Horizon Blue color. They didn’t have one in stock, but a dealer 50 miles away had one. They felt sure that they could make a trade with the dealer to get me the car I wanted. We negotiated, but were not able to make the deal, so I left. Ten minutes later, the sales manager called me and said they would accept my offer. I went back to Wallace and completed a retail purchase agreement to buy the car and immediately paid $11,86... read more