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Wallace Barber - State Farm Insurance Agent
- Insurance
- Lexington, KY
About this business
Location details
2240 Executive Dr #101, Suite 101, Lexington, KY, 40505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a really bad experience with state farm, their customer service is very bad. I had more than 7 member representatives from state farm on the phone, 2 of them hang up on me. One of the member representatives even told me that she does not care. They were not trying to help me, but they just wanted to argue. I WOULD NOT RECOMMEND THIS COMPANY TO ANY ONE. They are also very cheap when it comes to accident repair, my auto body shop told me that, they do not like working with them. VERY POOR CUSTOMER SERVICE AND PROBLEM SOL... read more
I was in an auto crash3 weeks ago and was rear ended by one of your customers. An adjuster looked at my truck and issued me a check for repair. I took my truck, an Ford F-150 to W**** ******** **** in H********** ** for repair. There were other repairs found by W**** ******** after they began the work. Apperently they found a third needed repair and completed the third repair before contacting State Farm. My truck has been completed and ready for pick up for 2 days. I was told by a State Farm agent that the adjuster was sche... read more
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 17, 2018. While we cannot share specific details in this public response, our claim leadership contacted the complainant on December 19, 2018 to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, Property and Casualty Claims 844-292-8615 State Farm Mutual Insurance Company
I was a 12 year customer of State Farm. I got married and bought a house and had to add my wife to my policy, so I requested a new quote from my agent listed on my auto insurance card. I was told I could not get a quote because my auto policy was at a different office because my original agent had died, and the policy would have to be transferred to the correct office. The policy was transferred to my agent's office and the office automatically made changes to my home and auto, they did not give me an updated quote or add my... read more
Horrible customer service. They are paying over 3000 for damage to my car but want me to pay $69 for a tire. The rude phone rep said because my tire wasnt new. Well my body panels and other peices parts were not new either but your insurant crashed into me and your replacing those. Absolutely ridiculous!
State Farm Claims State Farm will not complete the settlement process or communicate with me about my claim. My wife was struck by an elderly driver insured by state farm. They accepted responsibility. They offered a low ball settlement offer with several inaccuracies concerning the prior accident condition of the vehicle as well as left off vehicle package info. I issued a written response which they have not responded to. They took the vehicle from my shop to across state somewhere. Their agent could not tell me where and ... read more
I've had nothing but good experience with State Farm and my agent. Prompt communication, updated tech for convenience. Premium is a little high.
On Nov.1 I was going through my bank statement and was frustrated by an extra payment that had been coming out of my account for the past 5 months of $292.00. I just got married, so at first I assumed that it was my new husbands policy, but when I did the math I realized that two large payments shouldn't be coming out of my account like that. I called my State Farm office in Reno, NV ( Nancy Jones) and asked. The secretary Meagan ** ********answered and kind of gave me the run around. She made me feel as if I were lying beca... read more
Business response:
In response to the complaint on the office of Nancy Jones State Farm Insurance Agency from Kristin ****: The transaction was done in error, and Meagan & Carri did apologize to Kristin several times on the phone, in person, and by email. We did not give Kristin the run around, nor did we treat Kristin like she were lying! State Farm billing department asks for the bank statements to show proof, not us. We do not work in the accounting office, and we do not pull money from clients bank accounts here at this office, State Farm ... read more
Dave Reighly Retired a year or more ago and his accounts were transferred to other Agents. Ours was transferred to Krina Mallgren located at Sprague and Evergreen Spokane Valley, WA. I am semi retired and my car is small and does not take up a full parking space where I work at McDonalds Restaurant 819 Sullivan Spokane Valley, WA. My husband and I have been with State Farm for 25 plus years. On Sept 17, 2018 I got off work around 4:40 PM. I still had my foot on my brake and was being very careful because drivers come from 3 ... read more
It has been over a month and a half since my vehicle was in an accident. I give 2 stars to be nice because the ease of filing a claim and customer service has been helpful when I call but just completely disappointed that they are "trying" to find used parts for my vehicle which has maybe 8,000 miles on it. Just to cut costs I'm sure, now my vehicle has not even been worked on to this point. Very disappointed with State Farm, especially since I have been a customer for over 10 years.
Frequently asked questions about Wallace Barber - State Farm Insurance Agent
How is Wallace Barber - State Farm Insurance Agent rated?
Wallace Barber - State Farm Insurance Agent has a 1.8 star rating with 924 reviews.
When is Wallace Barber - State Farm Insurance Agent open?
Wallace Barber - State Farm Insurance Agent is closed now. It will open at 9:00 a.m.
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