Walla Walla Valley Honda

Robert H 

on BBB

a week ago

The Salesperson Was extremely nice and so was the manager, but don't wait too long to present a problem with your purchase...they don't like to make good on stuff that's wrong after you leave the sales floor...We found a scratch on the windshield appeared to be done by a razor blade (that cleans off sales stickers) that we wouldn't have noticed until we went on a trip a few weeks after the car was purchased...They would not acknowledge that it could possibly be caused before the sale to us. (meaning we must have caused it). ... read more

Tony M 

on BBB

a week ago

My car was wrecked by another driver the day I was to leave the country for two months. The trip could not be postponed. Numerous emails, texts, and calls were shared with Team Honda to as to needed repairs needed to be made. Each call was $10 a day using International calling, but all needs were communicated. Today, they told me they did not have the car when talking to several of their divisions. Hours later, after spending the morning tracking down, they had the car I went to pick up the vehicle. I talked with their offic... read more

Dan W 

on BBB

2 weeks ago

And late April I bought a 2016 Honda CRV from Schofield Honda on August12 I started having Indian problems they suggested that I needed spark plugs in a valve adjustment after picking up the car 2 Days Later no improvement the service advisor said they would put it to their best mechanic and he determined that the valves were adjusted for the engine was hot and should have been adjusted when they were cold and also a bolt had been broken off off the valve cover they had to order new bolts and I had to wait for 2 days when I ... read more

Fouzia H 

on BBB

2 weeks ago

Martin honda service center needs to be investigated, I took my car there for service multiple times and every time I have a bad experience with them, they either break or steal your car parts or don't perform the service that you're paying for. 

Kera W 

on BBB

2 weeks ago

I hate having to leave a poor review, when the people we worked with were great. We took our Honda in for repair back in Feb 2025 and was notified that the Piston Rings would need to be replaced on our vehicle. Later in the year we received a document stating that Honda was extending a warranty to include the Piston Rings replacement that we had. To obtain the refund we had to provide documentation of our service. However, due to their procedures and processes, HCH caused us to lose $6000+ dollars on a recall reimbursement f... read more

Grant W 

on BBB

2 weeks ago

BE CAREFUL BUYING NEW HONDAS: Been a long time Honda fan and supporter until recently with my 2020 Honda Accord and several others before that. A couple months ago my infomat screen went dark and has a message on it that it needs a software update. Have taken my car to two dealerships, called Honda Corporate multiple times, and Honda doesn't have a fix but it says it's in the works. I cannot use anything relating to SAFTY, navigation, communication, settings, etc because of this. Unfortunately this may turn into a larger law... read more

Linoy S 

on BBB

3 weeks ago

We bought our van with a warranty to cover any problem that might happen. A year later our A/C showed signs of a leak, the back stopped cooling and the front was cooling less.. so, we called them. After their evaluation they said that we tempered with our own car and contaminated the van with 2 different types of coolant..they blamed us and sent us away! They refused to double check any thing after we tried to explain that we didnt touch anything! so we took the car to another mechanic, and he found a nickel size leak from t... read more

Steven K 

on BBB

3 weeks ago

Unable to lease car at advertised price. Stated model was sold out. 16 listed as present on website. Offered to wire total amount upfront. Never inquired about credit score. 

Larry W 

on BBB

3 weeks ago

****** ******** always does a great job. Solved my problem.