Volvo Cars Brighton

ro S. 

on Birdeye

6 months ago

Thomas Polkinghorne (calls himself Tom) is the worst service advisor that I have ever come across at BMW (Kings way). Unsure if it's due to incompetence or laziness. I had to call and yell multiple times to get him to do the job that he is paid to do. I have been going to BMW to service my mini cooper for the last 6 years and the reason I continued to go back for services is due to the exceptional customer service that I received over the years. He is arrogant, rude and does not do his job well Him being on sick leave was on... read more

ro S. 

on Birdeye

6 months ago

Thomas Polkinghorne (calls himself Tom) is the worst service advisor that I have ever come across at BMW (Kings way). Unsure if it's due to incompetence or laziness. I had to call and yell multiple times to get him to do the job that he is paid to do. I have been going to BMW to service my mini cooper for the last 6 years and the reason I continued to go back for services is due to the exceptional customer service that I received over the years. He is arrogant, rude and does not do his job well. He was uninterested in provi... read more

Sukh S. 

on Birdeye

9 months ago

I recently brought my Audi Q7 in for a scheduled service and had the pleasure of being looked after by Mark Sandilant. From the moment I arrived, Mark was incredibly professional, approachable, and genuinely helpful — qualities that are increasingly hard to find these days. He took the time to walk me through the entire service process, explaining everything in a way that was clear and easy to understand. What truly stood out was that his focus wasn’t on upselling or pushing unnecessary services — it was about helping me ma... read more

George L. 

on Birdeye

10 months ago

I’ve been a loyal customer for over 10+ years, and I have to say, the level of service I received recently from my service advisor, Steve Donaghue was exceptional. His communication was clear, timely, and professional every step of the way. Steve took the time to explain everything thoroughly and made sure I was comfortable with each decision. What stood out most was the genuine care and attention Steve showed—not just in handling my vehicle’s needs, but in recognizing and valuing my long-standing loyalty. It’s rare to find... read more

Laura M. 

on Birdeye

10 months ago

Totally disgusting, Julian that works there is cannot believe what you have done to by cousins, she is one of the most loyal and honest person I know, I cannot believe your company has wrecked her car, she has been through so much with her cancer treatment and to destroy her car like that is totally disgusting, that. Car is her baby, she gives everybody good reviews, you should fix what you destroyed on her car and be honest not a liar 

Heather M. 

on Birdeye

10 months ago

PLEASE BEWARE! I took my 2004 Volkswagen Beetle Cabriolet to Mt Gravatt/ Mansfield 134 Wecker Rd to get a rear passenger window fixed. The poor workmanship created a collapse of my roof on the passenger side, the window that was worked on went on an angle, the passenger side panel went ajar, the passenger cover flap collapsed and the rear roof window pulled away from the roof. From the moment I told Julian Banks of the collapse he went on the defence, lied and tried to deceive and gaslight me. He has only fixed half the dam... read more

Majid 

on Birdeye

2 years ago

I bought this GLB Mercedes a few months ago and I am putting this review right now to thank Marco Varacalli for his excellent advice and help with choosing the proper car which suits my need,