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Volkswagen Service Center
- Automotive
- Rockville, MD
About this business
Location details
801 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
They completely wasted my time and were dishonest about service timing. I made an appt for an ID4 recall service and even when I dropped it off early they never got to it all day. But they kept telling me it would only be a few hours so I decided to wait around in the area and by closing time they had never gotten to it. Go somewhere else.
John Hallman is great; very helpful and nice.
Schedule a 7 AM service. They are not open at 7 AM. They open at 8 AM. I don’t know why they scheduled me at 7 AM.
I was coming back in the shop 3 times in two weeks with same issue. They couldn’t fix it correctly and efficient. Poor communication and lots of wasted time. To find on status of your vehicle was a challenge and time consuming. Unpleasant customer service experience. And after 3 weeks of frustration the repair bill is fantastic:$3.742.90 .
I went today for a complimentary windshield wiper blade change offered by the service center and Mr. John Hallman was very helpful from the moment I entered the service center. Not only he checked me in right away, but immediately went to get the new blades and installed them right away. Then bonus, ran my car through the car wash, which my car was in desperate need of. In summary I drove out of there with new blades and a clean car in less than 15 mins, success. Thank you Mr. Hallman !
Frequently asked questions about Volkswagen Service Center
How is Volkswagen Service Center rated?
Volkswagen Service Center has a 3.3 star rating with 25 reviews.
When is Volkswagen Service Center open?
Volkswagen Service Center is open now. It will close at 7:00 p.m.
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