Volkswagen Group of America

Emilio Rovalino 

on Google

2 weeks ago

Ive been without a car for 4 months because Volkswagen will not provide the part or give an eta of when it will be available. Basically, Ive been paying VW for a car that is not usable because they will not or cannot provide a part. I have called at least once per month and every time i was placed on hold for an hour and then told “Volkswagen was not interested in helping.” Ive asked to speak to a supervisor and was told no one was available. Corporate is not able to see if the part is in another location in the US. They ref... read more

Jordan Chase 

on Google

a month ago

I will start by saying I have worked in sales at a dealership for Audi/VW for 5 years now with 3 company leased vehicles in the family. After 1 year leasing my dream car with money down it was totaled without my fault and VW Credit decided to not give back any of the positive equity. So I am now out the money I put down after a year for a new car. This is there ridicules policy that rarely happens but proves they DO NOT CARE ABOUT THEIR CUSTOMERS NOR EMPLOYEES. They have major issues financially and can barely hold up their ... read more

Christoph Koffler 

on Google

a year ago

My 2023 VW ID.4 got into an accident after we had it for just a few months. It then stood around at the body shop for 6 weeks because VW was unable to provide the needed parts. In the end, my insurance decided to process it as a total loss because we couldn’t even get an ETA on those parts from VW. As a result of this drawn out process, I had to pay $580 for a loaner out of pocket. I asked their customer care whether they would reimburse me, but of course the answer was no. 

Drew K. 

on Google

a year ago

Dear Volkswagen You build awesome cars, they are really worth its money, BUT you need do something with your loan policy. You guys have too many requirements, or, your management is too old and not flexible. Take an example from Toyota, they give a loans quick and now. I had to buy Lexus instead of VW Atlas because your AutoNation Dealership weren’t able to give me a loan and this is not my first try to buy a VW. Lexus gave me a loan right away. Once you make affordable loans, you will blow this market 

Christine Kenneally 

on Google

4 years ago

I am beyond frustrated with the service or I should say lack of service I have received from Sunrise VW and VW Cares! In November 2018 (yes two years ago) I brought my car in for service. It was determined that I needed a part that was no longer in stock. I was required to prepay for the part. My car sat in the shop for 3 weeks until I asked for it back so I could have my car for the Holidays. I was told the part would be in by December 2018. December came and went and for months we waited. We never received a phone call. We... read more