Vivo Infusion - Manhattan (NOMAD)

Torrey Paquette 

on Google

4 months ago

The nurses and front desk staff have always been great. But, in the year and a half since my insurance started requiring me to go to Vivo, I've twice had months-long delays getting my medication (I have an autoimmune condition), and my iron. I'm anemic, and it has been three months since my iron was denied. My insurance company blames Vivo, Vivo will not give answers or return my calls. Nobody would call this good customer service, but it's particularly egregious because Vivo is in the business of healthcare, where the stake... read more

Asia Monsanto 

on Google

a year ago

I regularly received infusions there to help slow the progression of my disease. Recently, they cancelled my infusion appointment ONE day before it was scheduled. I received no apology. I was told a manager would call me and explain - I received no call. I emailed them about this - I received no response. 

Asia 

on Google

a year ago

I regularly received infusions there to help slow the progression of my disease. Recently, they cancelled my infusion appointment ONE day before it was scheduled. I received no apology. I was told a manager would call me and explain - I received no call. I emailed them about this - I received no response. 

Neha Jiwrajka 

on Google

a year ago

My husband has been attempting to schedule an iron infusion for 3 weeks. Our insurance authorized this medically necessary infusion 3 weeks ago. When he attempts to call Vivo he either receives no response or he receives a run around with no real reason as to why his infusion has not been scheduled yet. This ordeal has been going on for over 3 weeks, and meanwhile his health continues to deteriorate in a very serious way. I have never seen negative medical business practices of this magnitude- their handling of this matter i... read more