VisualEyes Optical Boutique

Maysa Maysa 

on Google

3 months ago

Thuy and Wendy, I wanted to express my sincere appreciation for the consistently exceptional customer service I've received at your Arlington location. Over the past three years, I've been a regular patient at this location, and also at your Fairfax and Alexandria locations, and have always been consistently impressed. The staff's responsiveness and helpfulness are truly remarkable. They consistently go above and beyond to ensure a positive and welcoming experience for my son and me during our eye appointments. I'm genuinely... read more

Mar F 

on Google

4 months ago

Awful awful awful customer service. Never going back. The optician destroyed my frame while putting in new lenses. I took my glasses to the Boutique to see if they could help fix the frame. One of the staff made me wait for two hours promising that the optician will come in and fix it. The optician never showed up, and instead, the woman at the front desk took a stab at “fixing” the frame, which obviously made it worse. When I got irritated, the woman at the front desk first said that there is nothing wrong with the frame an... read more

Mar F 

on Google

4 months ago

Awful awful awful customer service. Never going back. The optometrist destroyed my frame while putting in new lenses. I took my glasses to the Boutique to see if they could help fix the frame. One of the staff made me wait for two hours promising that the optometrist will come in and fix it. The optometrist never showed up, and instead, the receptionist took a stab at “fixing” the frame, which obviously made it worse. When I got irritated, the receptionist first said that there is nothing wrong with the frame and that it loo... read more

Adrienne Mangum 

on Google

6 months ago

My experience here was pretty bland. The first time I went to the office was just by window shopping, they have a display of all the beautiful and name brand frames in the window. A woman on staff waved us in to get a better look and my daughters and I tried on several frames. Being an out of towner I inquired if they took my insurance, which they did and I setup an eye exam immediately. The day the of the exam the nice bubbly person that I first encountered was not in the office that day. The two that were, were quiet and n... read more

Matt Z 

on Google

8 months ago

Poor customer service. First time patient scheduled for an eye exam because I’ve been seeing floaters for 3 weeks. Admittedly I arrived 14 minutes late because I couldn’t find parking in the neighborhood and had to park a few blocks over, which was 4 minutes over their unstated 10 minute cancellation window. Office wasn’t busy at all but the receptionist said I would have to come back and their earliest appointment was in a week.