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Vista BMW Pompano Beach

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4.2
731 reviews
|Car Dealers|Pompano Beach, FL 33062 United States

744 N Federal Hwy, Pompano Beach, FL 33062 United States

(954) 840-8108

https://www.vistabmwpompano.com/

Open now:9:00 am - 7:00 pm

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About

Thank you for choosing Vista BMW. With over 60 years of family-owned experience, Vista BMW has been recognized by BMW North America as the nation's leading BMW retailer for new car sales as well as the leading BMW retailer for new cars and used cars combined. While that's quite an accomplishment, it's not that surprising. We know we wouldn't enjoy such an honor without the trust and loyalty of our customers, which is why we think of each of you as our most valuable asset. Start your car search today with Vista BMW Pompano, serving the Fort Lauderdale, Boca Raton, and Delray Beach areas.

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Tom M. review for Vista BMW Pompano Beach
Tom M. on Birdeye

3 months ago

08/19/2022, 08:39 AM
My wife hit a curb at 7PM on 8/8/2022. She called roadside assistance and after 3 failed attempts to have the vehicle towed my wife and 2 children were picked up and taken home at 11PM. The following morning the car was towed to Vista BMW Pompano. Once the vehicle was dropped off the service writer Jonathan contacted my wife via email with pricing for (2) tires and (2) wheels ($7,000) additionally stating we may not be able to get the tires until Oct. I informed my wife to not do anything until I returned home from my business trip as I wanted to view the vehicle. My wife relayed the message to Jonathan that we she was waiting on me to decide how we were going to proceed. Due to the cost we were also considering using insurance. After my wife informed Jonathan he continued to contact her daily via text and finally on 8/18/2022 he informed her that if a decision wasn't made today we would be charged storage of $265.00 per day. When I confronted Jonathan via phone he admitted this was a scare tactic to force my wife to make the repairs. I had the vehicle picked up and taken to another dealer that is going to make the repairs. Additionally I would like to point out that the other BMW dealer has the wheels and tires in stock and a cost of less than $5000.00. Your service writer was pushy and greedy! You can directly thank him for the loss of a customer. I will never set foot in your dealership again.
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