This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Visionworks
- Laser Eye Surgery/Lasik
- Royersford, PA
About this business
Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Our comprehensive service offerings include contact lens dispensing, in-store labs which provide one-hour service on certain types of prescriptions. Every purcha... read more
Location details
1810 E Ridge Pike Ste 100, Ste 100, Royersford, PA, 19468, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Front end manager displayed poor customer service skills and was very unpleasant. I’m confused when she stated that vision works has never provided parents with a note that their child has been seen for an exam, when I have received them from our previous visits. Was only willing to write a note on a blank piece of paper that I myself could have written and the school would not have accepted.
I made an appointment on November 16 to have my contact lens appointment today. That was almost a month ago. I got to the store to be told that someone had tried to call me to let me know that my appointment was cancelled. There was no message on my cell phone as I looked at it while standing there dumbfounded. I came home and checked my home phone in case I had somehow missed the call or had an unheard message on the answering machine. There was no message or missed call. I waited almost A MONTH for an appointment to show u... read more
Business response:
We're sorry to hear we let you down, Adrienne. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
I’ve spent close to three hours on hold today, trying to get through to this store with a very simple question about an order I placed last week. And judging by the other comments on this page, this happens a lot. I have better things to do, frankly, and I'm really considering canceling this order. If I can ever speak to someone at this store, that is. Even if I don’t cancel this order, which I’m guessing would be more trouble than it’s worth, you can be sure I’ll stay far away from your stores in the future. And I’ll be urg... read more
Business response:
We're sorry to hear we let you down, Mark. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
Called quite a few times about my 3 children’s up coming appointment. No one picks up and on hold for well over 20 minutes with no answer. You just lost not 1 customer but a household to this store.
Business response:
We apologize for the issues in service Stephanie! We'll look into this right away. We appreciate the review.
Just horrible. No one picks up the phone. Pushes you to the corporate number and no one answers. On hold over 30 minutes and hung up. Just want to order some contact lenses!
Business response:
We apologize for the issues in service Jeffrey! We'll look into this right away. We appreciate the review.
RecommendedSusie was so awesome to work with when I was purchasing my glasses, Thanks again for being so helpful.
Business response:
We are so happy to hear this Deborah!!! We truly appreciate you taking the time to give us such a fabulous review!
Had a great experience with Visionworks getting new contacts and glasses. I saw Dr Conlon and she was very nice and absolutely helped me achieve greater vision. Everyone there was so nice, giving opinions on my new glasses I was picking out. Highly recommend this place!
They were very helpful,and we were in and out in no time.
Took 2 tries, but very satisfied with the results. Just hope the lenses don’t scratch like the previous ones did, which was the main reason I went back.
Frequently asked questions about Visionworks
How is Visionworks rated?
Visionworks has a 4.1 star rating with 250 reviews.
When is Visionworks open?
Visionworks is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com