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Visionworks - Mesa, AZ
- Laser Eye Surgery/Lasik
- Mesa, AZ
About this business
Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Our comprehensive service offerings include contact lens dispensing, in-store labs which provide one-hour service on certain types of prescriptions. Every purcha... read more
Location details
1938-1, S Dobson Rd, Ste 1, Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I was scheduled for an appointment at 5:30pm. I did the appointment and the Doctor told me to go and pick out glasses. The front desk makes me pay $10 for the appointment, and then tells me they close at 6:00pm, (it was 5:50 and no one had a customer still) and she handed me my prescription and told me I’d have to come back to pick glasses! I asked her what time they opened the next day, she said 9am. Well, here I am at 9am the next day, and they don’t open until 11. So I’ve missed work for nothing. Also, the doctor said I s... read more
Business response:
We're sorry to hear we let you down, Lacey. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
RecommendedMe and my son both had eye appointments 2 weeks ago was very please with all the employees there very nice and helpful even though they seemed a little understaffed due to Covid .... I did get a text saying both my sons and my glass are ready to call and set an appointment for pick up I’ve called about 20 times in the last 2 days and can’t get thru i don’t even need to meet with any one I just want to pick up our glasses 😔 there is a lot going on I get it I would be happy if I could just swing by and grab them 😆
Business response:
We are so happy to hear this Danielle!!! We truly appreciate you taking the time to give us such a fabulous review!
Made an appointment over a week ago. Sent them my insurance information in the requested email 4 days before the appointment. A lady called the day before my appointment to get my insurance information, telling me they can't access that email with my 4 pages of information until the day of the appointment, she needs to verify my insurance. Sure... Here you go. I get a call while I'm at work 30 minutes before my appointment. I'm at work, dealing with some covid stuff in our Tucson office...I don't get the call. While I'm driv... read more
Business response:
We apologize for the issues in service Nicole! We'll look into this right away. We appreciate the review.
These Guys are absolute disgrace. Ripped me off for $500, had a exam, went for contacts, told me to get glass frames at the same time as a discount. I bought frames and lenses and decided to go against contacts. So glass lenses were the wrong prescription. Went back as was out of town, Told me 90 days had expired. Made me for new frame lenses again double the original and the same frames. I picked them up and I can't even read. Now I remember why I paid extra for Lenscrafters for 20yrs out of 18yrs.
Horrible experience. Sunglasses due 8/5 and on Saturday 8/3 was told the lenses broke so they had to redo. Then on 8/5 due date after hearing nothing from them I called and was told lenses didn’t pass inspection Sunday so they are remaking again. Now today 8/7 I’m told they have to order lenses because they are stock out. No eta given and no one knows what the other is doing there. Will go somewhere else next year. 😡😡😡😡😡😡🤬🤬🤬
Mario (and I hope I am right...Julie) saved the day!! I sat on a pair of glasses and broke my favorite frames. They had the only pair left on the planet and made sure I got them in California!! I can't thank you enough for all you did to make it happen!!! Amazing!!!
Mario and Ana and the rest of the staff at Visionworks on Dobson went above and beyond to help me get glasses in a rush situation! They were extremely courteous and professional! I highly recommend their services. Thanks again!
Vision is super important. I lost my last pair of glasses, and they were over a year old. My new pair is better for my line of work. These glasses work so good, that I can read clearly my phone on the smallest font setting. I am really grateful for Vision works Dobson for a level of excellence not found with online glass vendors! From the Dr. that checked my eyes, and compared them to my last prescription, and to the guy that helped me pick frames that actually fit my face, and would work with my prescription well, thank you... read more
Felicia was amazing with me today! She figured out how to get my overall cost way down, helped me pick out new frames (a task that overwhelms me), and was very friendly and professional! Thank you!
Frequently asked questions about Visionworks
How is Visionworks rated?
Visionworks has a 4.4 star rating with 336 reviews.
When is Visionworks open?
Visionworks is closed now. It will open tomorrow at 9:00 a.m.
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