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Visionworks

4.0

About this business

Visionworks Doctors of Optometry is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Our comprehensive service offerings include contact lens dispensing, in-store labs which provide one-hour service on certain types of prescr... read more

Location details

12950 Highland Crossing Dr Ste A, Ste A, Herndon, VA, 20171, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 7:00 p.m.
Tue9:00 a.m. to 7:00 p.m.
Wed9:00 a.m. to 7:00 p.m.
Thu9:00 a.m. to 7:00 p.m.
Fri9:00 a.m. to 7:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
Sun11:00 a.m. to 4:00 p.m.
4.0492 reviews
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Ken Hinkle Jr's profile image
Ken Hinkle Jr 
5 years ago

I am hard of hearing and rely on lip reading. I had gotten my prescription before this Covid hit and went in today to order my glasses that I need. The person there was not accommodating at all. I explained a few times that I cannot hear and can read lips. He kept talking with his mask on and refused to help me out. Said he can’t remove his mask and continued to talk. Definitely lost my business and I will go somewhere else who is ADA compliant and get my glasses. 

Business response:

We're sorry to hear we let you down, Ken. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf. 

Lisha Laney's profile image
Lisha Laney 
5 years ago

Below is my experience at Visionworks, I did receive my money back thanks to the acting manager, however I never received a call back from upper management and or an apology from the person that I referenced below which tells me that nothing will be done. Below is the email sent on June 4th. Black feelings matter just like our lives. I am reaching out to you all in reference to an experience that I had at your establishment today @store number 516 and in lieu of current events I am greatly saddened and discouraged by the way... read more

Brittany Rhea Boyce's profile image
Brittany Rhea Boyce 
recommend  Recommended
5 years ago

The staff and doctors were all very nice and helpful even with it being closing time and having just dealt with a less than polite customer. Highly recommend! 

Diane McMillan's profile image
Diane McMillan 
6 years ago
Marcia J Sommerkamp's profile image
Marcia J Sommerkamp 
8 years ago

Great staff and doctors who care about patients-call them! 

Frequently asked questions about Visionworks

How is Visionworks rated?

Visionworks has a 4 star rating with 492 reviews. 

When is Visionworks open?

Visionworks is closed now. It will open at 9:00 a.m. 

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