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Visionmart Express
- Laser Eye Surgery/Lasik
- Lubbock, TX
About this business
Location details
6802 Slide Rd, Lubbock, TX, 79424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
If you need glasses this is the best in Lubbock! You go in sign in and then go look at glasses. They are busy sometimes that's why you sign in. My glasses have to be made special the manager there personally takes the measurements needed! He makes damn sure they are correct before I take them home.
Rude employee I have never had a problem at Vision Mart, that is until today. The employee seemed to be knowledgeable but he was arrogant and rude from the beginning. He kept explaining their 2 for 1 deal but made it sound like there were extra unnecessary fees being added on, and he became even more rude when I asked for clarification. I told the guy I had had enough and then I made a complaint to the store manager about the employee. The manager took no action to address the rude employee so I left. I will not enter that s... read more
frustration so i got my glasses yesterday after sending them back 5 times and guess what they were o darn crooked i will be sending them back a 6th time i wish i was closer then it wouldnt be such a hassel so after bad cutomer service and 4 trips up there almost 2 months of waiting 60 dollars in gas 20 dollars in upgrade and countless hours of frustration lets hope and pray this time they get it right
inappropriate so todays date is december 18th I live in plainview 45 minutes from luibbock i first went to get my glases october 28 i had to wait a week to have them mailed to me i get them i cant see went to have them adjusted the guy at the counter said my eyes just needed to adjust after a week of headaches i take them back they did a few minor adjustments still wrong so i go back to my eye doc he said its not the prescription so i go back the lady that helpls me looks at my new baby and says are yall half black i said um... read more
Customer Service...what a joke I haven't been there in over a year...but I was hoping for a better outcome than last time. The last time I was there we had gone in 4 different times to get my sons glasses. His were broken and he couldn't see without them. We tried several times to get his glasses that day. With no luck, we got them 4 days later. This time I was praying it would be different. Nope, didn't happen. We get someone that obviously didn't want to help us!! After finding out what my insurance would pay for and letti... read more
That place is busy Hey guys where else can you go In Lubbock and get the value you get from Visionmart? I went there and sure there are long lines and sure you have to wait. They have always been nice to me and let me tell you i am not easy on glasses.
Unsatisfied Daughter I am writing this review for my mother. She went there on the referral from my Grandmother. She told them in advance that she would be using her Social Security Disability Insurance. After they told her how much her bill would be, she paid it in full for her and her husband. About a week later, they called her and said that she still owed money on her bill. After my mother asked questions, it appears they did an exam that was not covered under her insurance, and that part of the exam wasn't even needed. ... read more
Shoddy warped frame, scratched lens, unprofessional technicians. eventually got a refund after two tries to get the glasses right both without results. This was my second try for this business. The first time was also unsuccessful, my lenses kept popping out and I also got a refund that time as well. The Dr's next door are great though!
first of all, if you read the reviews by the "satisfied customer" she wrote the same junk on 12/22/2009 at like 10 stores!, I wish i would have read THAT before going! The line was horrible! I waited 40 minutes before anyone asked to help me. On top of that, I hadn't even been directed on what to be doing while I was waiting. I finally got help and not even a hello, my name is ...... . They filled my prescription glasses Not in an a hour but next day. Which again, had to wait another 45 minutes to get the glasses adjusted, w... read more
Frequently asked questions about Visionmart Express
How is Visionmart Express rated?
Visionmart Express has a 4.8 star rating with 2,153 reviews.
When is Visionmart Express open?
Visionmart Express is closed now. It will open tomorrow at 9:00 a.m.
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