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Vision Ventures

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5.0
1 review
|Eyewear & Opticians|Phoenix, AZ 85044 United States

4722 E Ray Rd, Ste 3, Phoenix, AZ 85044 United States

(480) 704-0626

https://www.nationwidevision.com/

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About

Operational since 1985, Nationwide Vision Laser and Medical Center is one of the leading eye care solutions and optical retailers in Arizona. Located in Chandler, Ariz., the company specializes in providing comprehensive eye care, medical ocular disease management, laser vision correction and premium products. It offers services, such as annual comprehensive eyeglass exam, visual fields testing, conjunctivitis (pink eye) treatment and cataract evaluation, to name a few. Nationwide Vision Laser and Medical Center is a member of Better Business Bureau (BBB).

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Stewart M. review for Vision Ventures
Stewart M. on Yellow Pages

4 years ago

03/05/2018, 10:15 AM
I went in to Nationwide back in November to use my eye benefits before the end of the year ran out. They had a very good selection. The young man was very helpful and research my benefits. I knew they covered the basic eye glasses and lens. He said I could add options and that they were covered. I questioned him on this because I did not want any out of pocket expense.He still insisted the benefits would allow the upgrades. The only thing I had to pay for was the extended warranty. This is my back up pair of glasses as the are only bifocal and not progressives. Last week I received a bill in the mail for a balance of the upgrades. Naturally I was upset and went into the office. I explained everything to them and thought it was a bait and switch, The manager and lucky to be there team trainer listen to me. They pulled out the paper work and noticed that the young man had called and received authorization, He just misunderstood the benefits. I told them I would gladly give the glasses back but would not be happy in loosing my benefits for last year. They understood and ask what I wanted. I told them it would only be fair if they wrote off the balance. They said they would talk to the district manager and would call me back I the same day. Fifteen minutes later the district manage called me stating they would just write the balance off. She also confirmed it by email as well. It is not very often companies will admit when it was their mistake. Nationwide Vision has earned my business by being a very standup and take responsibility company.
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