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Villas By the Lake
- Apartments
- Bonanza, GA
About this business
Location details
1 Lakeview Way, Bonanza, GA, 30238, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I have been waiting for a deposit back and still have not received it. I spoke with Tori *********from Lilburn Georgia but have yet to hear back from anyone. It’s fraud to keep a deposit after we have already paid for all the damages. I’m so disappointed and I wish someone can tell me how to report to business fraud.
A leasing agent by the name of Demetria ******at ********* *******mislead me into believing that the 200 administration fee was waived she then clarified that the 200 was due at move in so she in fact lied she then told me that the apartment I applied for is for pre lease than recommended that I be forced into a different rate due to not being their fault which was unprofessional and bad business practices. She then told me that I would have to change my move in date because they don’t move in on Saturdays costing me a highe... read more
I lived in ******** ** *** ******* which comes under your management. Have to terminate my lease due to relocation but fully settled all balances. The final statement provided by your team has duplicate charges and I have been following up through phone/email for the more than two months and there was no proper response. I have also sent multiple email to residentsupport(at) dayrise.com but no response. The latest email from the property managed mentioned that the statement was accurate when the final settlement clearly has ... read more
Business response:
Hello Vivek, we appreciate you taking a moment to review our community. However, we are sorry to learn of your concerns with your statement. Please reach out to us at residentsupport@dayrise.com so we can expedite a response.
This company is horrible they own Landing square apartments the worst complex in Atlanta. The maintenance request don’t get answered I have had a broken dryer in my unit since last Saturday I have called the office several times and everyday they told me somebody was coming nobody every showed up.Im breaking my lease for this reason and several others I have lived here for four years and the management has changed 6 times. The last group of manager and leasing agents were making the residents pay by money order only to find ... read more
Business response:
Sherri, thank you for taking a moment to share your thoughts with us. We pride ourselves on providing professional service and a peaceful living experience, and we are concerned by what you've shared. We are eager to connect with you to learn moreas well asaddress your concern with your dryer. Please connect with us at residentsupport@dayrise.com at your soonest opportunity.
Yes, I broke the lease because it took them 2 months to fix the two bullet holes in my bedroom walls from the neighbors gun. He told police it accidentally went off (didn't do anything to him). Management said they were gonna let him stay because his lease was almost to expire (didn't make him move out immediately). I feared for my life. They mailed the Final Account Statement the same apartment complex address I moved out of, it was not sent the forwarding address I had on file. I didn't get the statement balance until I re... read more
Business response:
Hello, we appreciate you reviewing our community. It is disheartening to learn of your concerns with your balance, and we would be happy to further investigate this matter. Please email us at residentsupport@dayrise.com to expedite a response.
I recently moved out of an Dayrise property in North Texas after 7 years. I never had major problems, other than frequent water shut-off for repairs, until Dayrise came in (my 3rd or 4th property management company since moving in). I had multiple problems and negative experiences in the last year or so, but here is the worst of it: I moved out, with the required 60-days notice, in January: the final account statement—which they waited 3 weeks to send out, presumably so I wouldn’t have time to do anything about it—attempted ... read more
Business response:
Laura, thank you for delighting in our community over the years. We strive to operate with honesty and transparency, so we appreciate you giving us the opportunity to address your concerns about your final statement charges. We worked with you to ensure that all charges were reasonable and necessary. If you would like to revisit our conversation, we welcome you to reach out to us directly. Give us a call anytime. Thank you for reaching out.
Black mold, windows that do not close, sagging popcorn ceilings, stairways that have years of paint chipping off of them (is there lead in that paint?), unsafe sliding glass door accident caused my daughter to sever her domination right hand tendon and sever her wrist nerve after several emails were sent to Adair requesting slider to be fixed. AC does not cool after @ least 7 service requests submitted over the dead of the heat summer still to this day no correction. My daughter was told she "is on a list' for an AC replacem... read more
Business response:
Greetings Kimm, we appreciate you taking the time to review our community. We are sorry to hear of your concerns with the general maintenance of your home and our community, including in our gym. We are eager to address your observations in detail, so please connect with us at residentsupport@dayrise.com so we can learn more.
I have been trying to contact Dayrise since June about a refund that I am owed and no one has yet to contact me back via email or phone & the apartments I lived in stated they didn’t know how to unlock the ledger to refund me. Also, a false balance of $7 being owed will eventually hit my credit report. I overpaid rent and had renters insurance so I need all of my money refunded. I need to speak with someone ASAP.
Business response:
Hi Tara, thank you for taking a moment to review our community. We are sorry to learn of the matter with your refund. We would be happy to further investigate this. Please email us at residentsupport@dayrise.com to expedite a response.
Sirona in sandy springs, georgia !!!!! These are the absolute worst apartments I have ever been subjected to live in!! From the beginning there were issues, i had to switch apartments, then my lock didn't work, then my central air went out, then they work on the roof and the insulation is falling from my ceiling. I have had enough of this place, I have attempted to contact these people to no avail. They do not answer the phone, they do not respond to emails. I have put in at least 3 requests to have them fix all the issues i... read more
Frequently asked questions about Villas By the Lake
How is Villas By the Lake rated?
Villas By the Lake has a 4.2 star rating with 345 reviews.
When is Villas By the Lake open?
Villas By the Lake is closed now. It will open tomorrow at 9:00 a.m.
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