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Villara Corporation
- Construction
- McClellan Park, CA
About this business
Specialties: HVAC, Residential New Construction, Plumbing, Solar, Frie Sprinklers, Home Automation, Mechanical, Commercial, Sheet Metal Fabrication, Title 24 Compliance, Custom Homes and Patented Products. Established in 1947. Founded in Sacramento in 1947 by Del Beutler as a sheet metal shop, Villara has seen many changes over the years. Beginning as Beutler Sheet Metal, we evolved to Beutler Heating & Air, then Beutler Corporation, and now Villara. We still do sheet metal, but we've also added a number of other trades to t... read more
Location details
4700 Lang Ave, McClellan Park, CA, 95652, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | Closed | |
| Sun | Closed |
Absolute worst heating and air conditioning service. On 12/14/2023 we had Villara provide a service call on our non-working heater. Since Villara was the A/C and heater installer on our new home we considered them to be the first choice. Unfortunately the service tech ********* was completely unprofessional towards my wife. He refused to discuss the issues with our sytem with her and requested I be called at work multiple times. ********* was able to get our heater working, but required an additional $600 to complete the dia... read more
Business response:
<p>***********************, Executive Vice President, and ***************************, Service Manager, jointly called *******************. During the conversation, *********************** took the lead. The customer expressed concerns about ************** using fear tactics and being disrespectful by not acknowledging his wife. ***** assured the customer that it is not *********************** policy to employ fear tactics or overcharging to increase revenue. He also addressed our protocol with Lo Nox systems, acknowledging ... read more
Absolute worst heating and air conditioning service. On 12/14/2023 we had Villara provide a service call on our non-working heater. Since Villara was the A/C and heater installer on our new home we considered them to be the first choice. Unfortunately the service tech ********* was completely unprofessional towards my wife. He refused to discuss the issues with our sytem with her and requested I be called at work multiple times. ********* was able to get our heater working, but required an additional $600 to complete the dia... read more
On December 12,2023 **** came out for a service call which we paid $207.00 for and gave us 3 quotes. After speaking with our builder, they agreed these prices are quite inflated. So we shopped around. We never agreed to go with them. Once we found another company for reasonably less to do the work, we learn ********** ordered the part from the manufacturer without our consent and is refusing to release the part and sending us on a goose chase. Meanwhile we are without hot water for a week now while they are playing this game... read more
Business response:
<p>Regarding the above review:</p><p> Technicians Statement: Following a discussion with Navien,the water heater manufacturers tech support, I communicated repair options to the customer and initiated the replacement order for the warrantable part.However, the following day the customer opted to cancel the repair, choosing another company. Despite confirming the part's order and receipt, the customer mentioned their plumber would reorder. Frustrated by difficulties in procuring the part due to our prior order under their add... read more
I own a Lennar home. Villara installed the **** in this house. Ive owned the house for 2 years. We just moved my daughter into the front bedroom and it has been freezing in there at night. We contacted ******, who said it was beyond the Lennar warranty, so contact Villara, who did the installation.The technician came out and said the ducting was installed incorrectly, so all the heat goes into our master bedroom and very little heat goes to the room in the front. The technician tried to get warranty services to help, but the... read more
Business response:
********************, we take customer feedback seriously and promptly addressed the concerns you raised. After reviewing your review we scheduled a follow-up inspection. We have confirmed that the necessary repairs to rectify the ducting issue in your daughter's room have been completed, ensuring the **** system now functions optimally to your satisfaction. We appreciate you allowing us to make it right! We deeply regret any inconvenience or frustration caused and extend our sincere apologies for the subpar experience you ... read more
The **** department is an extremely unprofessional and are VERY crooked. I had them come out to check out my 2 year old system that was installed by them. The technician told me that my dampener motor was bad. My dampener was thankfully covered by warranty, I would just need to pay for labor. The technician stated it would only take 2 hours to repair. He then told me my total was $850!! They wanted $425 per hour for labor!!! Having a bad gut feeling, I called another company for a second opinion. This new company fixed my A/... read more
Business response:
Our service manager contacted the customer to address their concerns. During the interaction, we clarified to the customer that, in the interest of delivering superior guarantees and ensuring top-notch work quality, we advocate for replacing entire motors when their components start to fail, rather than replacing individual pieces. We also clarified that our pricing structure is based on a standardized approach outlined in our Straightforward Pricing Guide, ensuring fair and consistent pricing for repairs of similar complexi... read more
Unprofessional installation of Air conditioner at time of construction. Line set run is aluminum, thus has several copper - aluminum junctions which are demonstratively weak points. The supply side line had issues within a year, junction replaced with a compression fitting. Return line was run very low to the ground (seems like it was never trimmed to fit correctly) As of now I have a leak in the return side line which is nearly at ground level, very few contractors will work on aluminum because its junk. Upon getting anothe... read more
Unprofessional service. Scheduled an appointment from 8a-12p. No one showed. So I called around 1 to see if the contractors are still coming they assured me that by the end of the day the contractors would come. To no surprise no one came and it was a no call no show. Not even a call or heads up that they are not coming. I called the customer service to see what went wrong they told me they were going to call me in the morning to reschedule. No surprise again! No one called me. Last year I will continue with their comfort cl... read more
horrible company, house is not even 3 years old a/c quit working, smartvent control panel crapped out, and they have the rudest people, from customer service to their technician
Terrible company and service. Brand new home with brand new HVAC, that quit working by the fifth year. Tech came out to fix A/C, which was not blowing cold air, and found the problem and supposedly fixed it. After playing superhero and charging the system back up he says,”how about extended coverage?” So I ask what it covers and he shows all the paperwork. It does make sense! But all scams are supposed to make sense, right! So after he tells me for $348.00 I would be covered for 5 years I say ok. Especially since it would co... read more
Frequently asked questions about Villara Corporation
How is Villara Corporation rated?
Villara Corporation has a 4.7 star rating with 1,119 reviews.
When is Villara Corporation open?
Villara Corporation is open now. It will close tomorrow at 12:00 a.m.
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