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Arches Medical - Wakefield
- Wakefield, RI
About this business
Location details
481 Kingstown Rd, Wakefield, RI, 02879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This practice cannot keep providers. You see someone once or twice and they’re gone sometimes with little to no notice. I had an initial appointment with a provider in July of 2024 to be called in September of 2024 that they were no longer there and they could not set me up with another provider until September 2025!!! This would have been my fifth primary since Village/Arches took over! That’s outrageous and very poor customer service. When they closed the Westerly, RI location and moved all patients to Wakefield, again, no... read more
I have been going to South County Internal Medicine for decades, and ever since Arches Medical took over, it has been almost impossible to get through on the phone. If you do get through on the phone it is again almost impossible to get an appointment in a meaningful timeframe. I have always been happy with my doctor, and still am, but the current management makes it pointless to go there.
It has been an ongoing nightmare to get a call back from any department from my PCP. Ill, I was unable to get an appointment for several weeks. I was told to go to urgent care or ER if I needed health care provided. It turns out I have covid. When flu symptoms arrive, getting to see your Primary Care Physician in 3 weeks is unacceptable healthcare. Avoid Arches! Also staff can be unpleasant. I’m guessing they are over-worked and under appreciated which could be why Drs are leaving left and right.
Office Manger is extremely unprofessional. I was seeing Barbra Muir. She cut her hours so I told her I would be looking for a new provider. She put in the office computer that I was no longer a client. When my prescriptions came due for refill nor she or office would help me. One medication they refused to fill is life threatening. I was in the ER when office manager called and heard her make petty excuses as to why they would not help me. The information they had in there computer was false I have paper work signed by Barbr... read more
Office Manger is extremely unprofessional. I was seeing Barbra Muir. She cut her hours so I told her I would be looking for a new provider. She put in the office computer that I was no longer a client. When my prescriptions came due for refill nor she or office would help me. One medication they refused to fill is life threatening. I was in the ER when office manager called and heard her make petty excuses as to why they would not help me. The information they had in there computer was false I have paper work signed by Barbr... read more
Frequently asked questions about Arches Medical - Wakefield
How is Arches Medical - Wakefield rated?
Arches Medical - Wakefield has a 4.2 star rating with 254 reviews.
When is Arches Medical - Wakefield open?
Arches Medical - Wakefield is open now. It will close at 5:00 p.m.
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