Village Ford Inc

Steve H. 

on Birdeye

4 weeks ago

Ordered an electronic F-350 pick-up truck part from their online parts website (same physical address as the dealership); They accepted the order and also accepted my payment in full. The site said the item was in-stock; and also gave me a shipping date as well. Later with no explanation they CANCELLED my order while telling me it would take at least several or more business days to receive my payment back. This type of sleezy practice of selling something they decide not to deliver while keeping your money is pure hogw... read more

Felicia L 

on BBB

7 months ago

My name is ***************************** and I took my vehicle into Village Ford in ********, ******** on July 16, 2024 for an oil leak. The dealership had my vehicle for 28 days. They stated that the technician was on vacation for two weeks and they didnt call to tell me to pick up my vehicle because it was torn apart? I was told when I picked my vehicle up on Monday on August 12, 2024 that they replaced a vacuum pump? I said why when I came in for an oil leak? The advisor stated that thats where the oil leak was coming fro... read more

Dennis C 

on BBB

a year ago

Very disappointed. I went to Village Ford for a simple oil change. I returned home, checked the oil level, and noticed it was barely registering on the dipstick. I added a quart of oil, and it was still registering low. At this point, I had no confidence in the work completed and decided to redo the oil change myself. I did redo it, and it cost me an additional ***** (oil and filter). I then realized they invoiced me for 6 quarts, but my truck takes 7.7 quarts of oil. I'm surprised their system even lets them invoice for the... read more

William Corey D 

on BBB

a year ago

Each time that I have had work done on my 2016 **** Escape, which I purchased at this location, the overall experience left a lot to be desired. This last time, which occurred on October 25, took the cake as the quotes that I was given in writing 30 days prior, which together totaled $700 for four specific maintenance procedures (Cabin Air Filter/Oil Change $100; Coolant Flush $189; Transmission Flush $229; and Brake Flush $179.00) were not honored by the service desk intake employee. Instead the quoted prices were inflated ... read more

Gwendolyn W 

on BBB

2 years ago

Village Ford failed to communicate and repair my vehicle I want **** Credit to call me since the agency received a B- for not responding to BBB. I want to file a complaint not a review. I paid my money and deserved to be treated with dignity and respect.Sincerely,*******************************