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Vetsource Practice Support
- Healthcare
- Portland, OR
About this business
Location details
17014 NE Sandy Blvd, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I accidently mixed my cat's medicine wrong and was really upset but this company went out of their way to help me. They are sending the new medicine totally free. They were so understanding and kind. I really appreciate how Gretchen, the customer service representative and the pharmacist, RoseAnn went out of their way for me today. I really appreciate it. It means a lot when companies go out of their way to help a customer. Thank you so much!
An absolute nightmare! 3 weeks later, I still don't have the Heartguard I ordered. They cancelled my order 3 times for various reasons. The last reason is because they only have expired ones. CAN YOU BELIEVE IT??! It shouldn't be this difficult.
Unlike Chewy if they make an error and send the wrong product they will only refund and not replace. Then you wait a standard 6 days, not an issue, for the refund while you hope your next order gets processed. This can be an issue since shipping is already 5 days without new order processing tacked on. Customer service is nice, but when you get a dog perscription for your cat to stop bowel bleeding where speed is key these extra steps cause stress.
Terrible service! They definitely DO NOT CARE! I hate that my vet does not work with Chewy. It takes forever to get an order filled (something over a week). The last order was dropped off at the curb and not brought to the front door. It could habe been stolen. When I complained, they said it was my problem. I HATE this company.
Do not use this vet pharmacy. I have ordered from them several times. First, I had to cancel the authorship because the medicine was coming too quickly, and it is expensive. The only way that would stop coming, was for the veterinarians office to cancel that prescription which they did. They put in a new prescription and somehow my shipment address is input wrong. That sort sends out an automatic email, confirming your order and that’s when I noticed the address was incorrect. I did a live chat with them and they refused to ... read more
Frequently asked questions about Vetsource Practice Support
How is Vetsource Practice Support rated?
Vetsource Practice Support has a 1.7 star rating with 48 reviews.
When is Vetsource Practice Support open?
Vetsource Practice Support is closed now. It will open at 9:00 a.m.
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