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Vetsource Practice Support
- Healthcare
- Portland, OR
About this business
Location details
17014 NE Sandy Blvd, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
According to the USPS tracking log, meds were forwarded to my new address and delivered. And then returned. I called and reported I never received the meds and Vetsource said they cannot give me a refund ($162). They also will not ship new meds until the next scheduled delivery (6 months). They also do not have my physical prescription which is required for me to get any medication elsewhere. So I have no meds, no prescription, and I’m out the money. I can’t imagine a worse customer experience I’ve had in my life.
One star is far too generous for this company. They charge you and take forever to send meds. In spite of knowing a 30 day dose likely needs to be replaced every 30 days, they don’t send it every 30 days they just send it whenever and when you contact them they basically tell you they don’t care. I will be switching my pet meds to another service. Rude “customer service”.
Lost package. Refused to offer a refund and after reading reviews I’m assuming that I was lied to about them sending out a replacement?!? Also, very poor customer service! The associate was extremely rude and attempted to talk over me! I WILL be switching back to Chewy! Never had any issues with them.
You guys are hot mess. Get your act together. A month long hassle with an online order for our pet via Petsmart and Vetsource. You kept cancelling my order after a few days. You request a prescription to be mailed by postal service, not fax or email. Hello it takes more than a couple of days for the vet to write the prescription, pick it up same day, mail it by US postal mail and get processed by your and petsmart staff. If you insist on this process you need to build more time in before cancelling the order. Especially duri... read more
Just so that you are aware I was referred vet source by Costco. It is NOT through Costco. They can’t use your existing prescription you have to send them a paper copy and it’s 3 times the price. I couldn’t get an eta on my meds delivery but was instead told that shipping to my area would take an extended time.
Frequently asked questions about Vetsource Practice Support
How is Vetsource Practice Support rated?
Vetsource Practice Support has a 1.8 star rating with 35 reviews.
When is Vetsource Practice Support open?
Vetsource Practice Support is open now. It will close at 6:00 p.m.
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