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Vetsource
- Healthcare
- Portland, OR
About this business
As the largest and most trusted Home Delivery Provider to veterinarians, we source quality medications, over-the-counter health care products and pet foods directly from the manufacturers and ship them right to clients’ front doors.
Location details
9500 Northeast Cascades Parkway, Portland, OR, 97220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 5:00 p.m. | |
| Tue | 5:00 a.m. to 5:00 p.m. | |
| Wed | 5:00 a.m. to 5:00 p.m. | |
| Thu | 5:00 a.m. to 5:00 p.m. | |
| Fri | 5:00 a.m. to 5:00 p.m. | |
| Sat | 7:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Avoid, unless you enjoy paying a premium for poor customer service, slow shipping with inadequate packaging to ensure safety of your pet's meds, and non-compliance with federal regulations. Not only are they more expensive than other pharmacies, they also pinch pennies with shipping, which can easily lead to reduced efficacy and safety of medications, especially more temperature-sensitive liquid medications. Other (less expensive) pharmacies like Chewy will still use a quick shipping method, even when I just use the included... read more
I purchased a topical for a cat, before I opened the box the cat died. I chatted with vetsource to hopefully return the script for refund. They refunded the cost of the script and told me to donate to a shelter or needy cat. Extremely great customer service.
Horrible customer service. Like other reviewers, they failed to notify me that a critical insulin order was not going to be shipped. There was a snow storm, and shipping was slowed, which is fine. But they A) didn't notify me - I had to track it down myself. and B) when I did call, they assured me it would be shipped the next day. ONE FULL WEEK later, and I am without insulin for my cat. And if I hadn't called, they would never have notified me. To say that I am furious is an understatement.
We get our cat's prescription food from Vetsource. The first few months, we had no issues with the auto-shipment; the last two instances have been awful. One order said it was ready for shipment but two weeks later still had not been sent; the new order they created (when I called in - they had no idea the order hadn't been fulfilled) took almost two weeks to arrive. This month we have waited ten days so far and have only gotten half of the order. We live a four hour drive from Portland...I'm done!
Before buying medication from VetSource do some comparison shopping. I find they are significantly higher. Shipping can be horribly slow or immediate. No consistency here. Their website UI is clumsy and not user friendly. Out of stock auto-ship items are common.
Frequently asked questions about Vetsource
How is Vetsource rated?
Vetsource has a 2.9 star rating with 113 reviews.
When is Vetsource open?
Vetsource is closed now. It will open on Monday at 5:00 a.m.
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