Veterinary Emergency Group

Marina H 

on BBB

4 weeks ago

****** **** DO NOT take your pet to VEG their entire staff is reckless and untrustworthy. I brought my dog in and they kept him overnight for fluids. The next morning, I woke up to an absolute nightmare. Without my consent, they took him into surgery. While putting him under, they overdosed him on anesthesia, stopping his heart. I woke up to frantic phone calls that my baby was getting CPR without even knowing they had planned to operate in the first place. This wasnt just one mistake its a reflection of VEGs dangerous, care... read more

Blanca L 

on BBB

10 months ago

This is my second emergency visit to the place on south loop on 1114 S Clinton St Unit B Chicago, IL 60607 im am very disappointed how they overcharged me with no guarantees. I was extremely devastated when i ran after my furry baby spayed incision opened. Our usual vet was unfortunately closed that day and had no other option. I was told by the doctor all types of scary examples if i didn’t decide to do the surgery. I couldn’t stop crying because i didn’t want to loose my 7 month healthy baby. I couldn’t afford to pay that ... read more

Patrice T 

on BBB

11 months ago

Agree With others comments about Both the quality of care and the cost. I felt like Vet techs didnt know what they were doing. Brought my dog in because she had eaten something potentially toxic. Although I got in right away, it was hours before they actually induced vomiting. They were more concerned about getting me to sign the treatment plan document agreeing to the crazy high payment schedule. Then when I told him seemed to expensive, they came up with a different treatment plan, but all of this took an incredible amount... read more

Margaret M 

on BBB

a year ago

We brought our dog to the *** office in **********. He was exhibiting signs of an ear infection. They did an initial intake with vitals and then the Vet came and asked us his symptoms. This was all while sitting on a chair by the door. We told her he had been shaking his head and was pawing at his ears and he had an odor coming from the ears. She proceeded to look at him and said their otoscope was broken so she would just examine him visually. NEVER have I gone to a Vet with any of my dogs and not had the appropriate equipm... read more

Katie C 

on BBB

a year ago

I'm sharing my experience as a cautionary tale for pet owners, especially regarding serious diagnoses. In November, my cat began exhibiting a severe cough, leading me to visit the Veterinary Emergency Group in Lincoln Park. The emergency vet, based solely on x-rays, misdiagnosed my cat with late-stage cancer, advising euthanasia despite his good quality of life. This diagnosis was given without conducting any additional tests.Thankfully, my regular vet at ****************** offered a different perspective. After thorough exa... read more

Deaona W 

on BBB

a year ago

RACIST *** kicked me out with my sick dog after I called out her nurses for laughing at us and going into a room to.laugh as they starred me down Made sure to treat all white owners Promised to give pain meds and other meds for my dog and kicked us out RACIST Don't trust your dog in their care 

SKYE G 

on BBB

3 years ago

Veterinary Emergency Group tried to charge me $7000 for a procedure that the standard market rate is $2000-$2500. The dog needed surgery within 48 hours or he would die. I almost paid them until my friends informed me that I was getting robbed. The only words that I could use to describe this properly are highway robbery. The idea of charging 300% market rate for a life-saving procedure is disgusting to my very core. 

Anonymous 

on BBB

3 years ago

Employees and doctors are all very new to the emergency business making it hard to trust the medicine that they are performing. As a former employee, I witnessed doctors asking techs for advice on how to treat cases because they had never been exposed, doctors that admitted to never doing very common emergency surgeries. The doctors are expected to treat exotic animals, even if they have never done it before, which is extremely dangerous for not only the staff untrained in these animals, but for the pets themselves. They ten... read more