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Versailles Urgent Care ( Urgent Care Centers of KY)

4.4

About this business

Location details

432 Lexington Rd, Versailles, KY, 40383, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 9:00 p.m.
Tue9:00 a.m. to 9:00 p.m.
Wed9:00 a.m. to 9:00 p.m.
Thu9:00 a.m. to 9:00 p.m.
Fri9:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 9:00 p.m.
4.4319 reviews
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Dana Shoemaker Steketee's profile image
Dana Shoemaker Steketee 
5 years ago

Terrible patient care service. The front desk staff can’t answer simple basic questions about being seen. Very rude and will not be treating my family. Definitely worth the trip to Lexington or Frankfort for decent patient care. I hate this too because having something local you can count on would be nice. 

Mary Leslie Murphy Rumsey's profile image
Mary Leslie Murphy Rumsey 
5 years ago

Drove over one hour to obtain covid 19 test due to advertised results in 1 hour. It is now 1 week but NO RESULTS. Quality health care is NOT a priority. Have called multiple times but only able to speak to a call center - always promised a quick call back but none received. Noticed on their internet site that others have had this exact problem- DON’T GO!!!!! 

Business response:

Mary we apologize for this delay. We are striving to provide service as quickly as possible. Can you please email your name, date of birth, date, time, and location you visited to portalrequest@gmail.com? You will receive a response today. 

Mandi Cummins's profile image
Mandi Cummins 
5 years ago

Went in for testing, was told I would have results in 30 mins. After waiting 4 1/2 hours I called and the lady ( Shaneal) who answered phone was rude and said they close @ 9 so they have til 9 to reach out to me.. I do not recommend going here! 

Lauren Beckett's profile image
Lauren Beckett 
recommend  Recommended
5 years ago

Excellent experience for COVID test. Was seen at my scheduled appointment time, clinician was cleaning between each patient. Results were called to me in about 2 hours. 

Jenny Mercer Gallahue's profile image
Jenny Mercer Gallahue 
5 years ago

Terrible experience! We needed a Covid-19 test. Their website explicitly states they do not take appointments and it’s first come, first serve. We drove from Louisville and arrived an hour before opening. At 10 mins until opening they answered the phone and said they couldn’t see us until 8.5 hours later! Because you HAD TO MAKE AN APPOINTMENT!!!! To make it worse manager was extremely rude and combative when explaining this new policy (started a few days ago) that was not posted anywhere. No sign on the door. Website comple... read more

Dottie Samuels Nilest's profile image
Dottie Samuels Nilest 
5 years ago

Went there for COVID testing. My family registered online two hours before we arrived and they had not yet processed our registration. They stated the registration department was running behind then took our information to register as walk in. The "15 minute" test took 2 hours and then they only gave a verbal result. There is nowhere to log in to get a paper copy of results for employer, which seems sketchy enough as it is. I asked for a note for work and was told I had not yet completed the information for texts. They texts... read more

Nicky Osborne's profile image
Nicky Osborne 
recommend  Recommended
5 years ago

they have been very sweet with my daughter and even took extra x-rays to make sure she was good. if anything ever happens to me or my child ill be back to this urgent care 

Gigi Akwa's profile image
Gigi Akwa 
recommend  Recommended
5 years ago

Fabulous staff. Caring. Polite. Magnificent most awesome manager. Dr Soda. You are Awesome. 

Lora Ritchey Woods's profile image
Lora Ritchey Woods 
5 years ago

They only know one standard script for any illness you present. Anything that is not textbook, you are sent away. I left empty handed yesterday, after my third visit, and being treated like a hypochondriac. I went to Capital Family today with the same symptoms, and was given a high dose steroid and a strong cough syrup. I’m seriously considering not paying the last bill from Urgent Care. While I have been pleased by past visits, this last PA I had was less than impressive. 

Frequently asked questions about Versailles Urgent Care ( Urgent Care Centers of KY)

How is Versailles Urgent Care ( Urgent Care Centers of KY) rated?

Versailles Urgent Care ( Urgent Care Centers of KY) has a 4.4 star rating with 319 reviews. 

When is Versailles Urgent Care ( Urgent Care Centers of KY) open?

Versailles Urgent Care ( Urgent Care Centers of KY) is open now. It will close at 9:00 p.m.  

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