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Verizon Wireless
- Mobile Phones
- Asheville, NC
About this business
Verizon is one of the largest communication technology companies in the world. Every day, we connect millions of people, companies and communities with our powerful technology. We're using our award-winning networks to make breakthroughs in interactive entertainment, digital media, the Internet of Things and broadband services for customers. Whatever the future looks like, whatever the digital world promises, we will deliver.
Location details
242 Tunnel Rd, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
We just spent more than an hour to get new phones. The salesman tried multiple times to correct one of the Verizon system errors that would not process our purchase .The manager “Tom” lost our business of two new phones and accessories because he refused to honor the in store pickup price that saved us $40. They did offer to “ put it in the notes if we paid the higher price and we could work it out later”. “ Tom” was indifferent and unsupportive if both their customers (us) and his salesperson. They lost the sale and the cus... read more
Business response:
Thank you for taking the time to let us know about this frustrating experience, Jay. We're sorry to hear about the treatment you received when you were setting up new services at our store. Our team should always be ready to help you with urgency, honesty, and professionalism. We are always listening to our customers' feedback, and hope you can trust us again in the future.
Make sure you check your receipts. Thought I had paid for an otterbox when I got a new iPhone while visiting and told the guy I wanted to pay for the case and sales tax upfront instead of putting on my bill and gave him my card. Imagine my surprise when I opened my bill and found otterbox charges.
Getting ridiculous with there pricing $107 a month?
good luck getting them to answer the phone . they work harder looking busy than helping customers .
Tunnel Road manager says she explained everything but we were clearly on different pages. Since she's the store manager she says the store won't eat the restock fee for the miscommunication. She was way more interested in upselling me to an extra tablet than figuring out my phone replacement.
My phone kept dropping calls and then giving me the message, "no network available". The Verizon agent replace the SIM card and determined something was still wrong so he downloaded an app and had me call from the store to their tech support. Tech support needed information I didn't have so after calling the agent back over 3 times they finally "fixed" it. On the way home I realized my phone still didn't work so I called tech support again when I got home. Again they supposedly fixed it. I was then told how to reset my netwo... read more
I just want to let you know the kind of people that work for you. Search YouTube for: Ex-Cop Guilty of Child Abuse. He's currently under investigation by DSS for it again.
Ryan Gaffney as always was wonderful! He always goes above and beyond my expectations:)
Frequently asked questions about Verizon Wireless
How is Verizon Wireless rated?
Verizon Wireless has a 3.6 star rating with 728 reviews.
When is Verizon Wireless open?
Verizon Wireless is closed now. It will open at 10:00 a.m.
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