Verizon Business Services

Michelle 

on Google

a year ago

I recently visited the Verizon store to address a phone trade-in issue. Upon entering, I encountered an employee named Xavier who exhibited extreme rudeness. He seemed disinterested, engrossed in his phone and reluctant to assist me. When I explained my problem, he asserted that his sole responsibility was sales and refused to provide any help. I kindly requested him to check my account or phone number, but he displayed an unwillingness to make even the slightest effort, appearing lazy and unhelpful. This is truly an incredi... read more

Blanche Staton 

on Google

2 years ago

In February, I went to purchase a new phone and was very pleased with the excellent service provided by Kyle. He was patient, kind and thorough. He explained features so I, a baby boomer for whom the wonders of tech are not intuitive, could understand. Kyle made all the difference in my experience. He was awesome!