Verizon Business Services

Trev Umble 

on Google

4 weeks ago

Unbelievable rude- zero customer service to a 20 year customer of verizion - the worst i have seen terms of customer respect from the manager gordon in particular- i have spent at least 10 hours on the phone with them trying to get my upgrades done - finallythe told me to go to the store and the people ar this store were so rude - told us we had to call tele sales back after - tele sales sent us to them- i will never go back to this store and i suggest you fire Gordon for treating 20 years customers like trash ! Go to tmobli... read more

Staci Burton 

on Google

3 months ago

Everything they told us when my 91 year old Dad switched over was wrong. He went from paying 86.00 at T Mobile for 2 lines to $157.00. The free phones are not free is paying $10.21 per device per month and $65.00 per line. His first bill was $297.66. While we were at the store what he would be paying changed 3 times. I wish I could have talked him into leaving then. Shame on this store for taking advantage of a 91 year old veteran. 

Kimo G 

on Google

5 months ago

I was scammed. My phone wouldn't hold a charge. Brought it in for an insurance claim. We exchanged phones. Found out all he did was exchange phones and charged me full price. Scammers at this loaction. 

S Clayton 

on Google

7 months ago

This review is specifically for Kayela at this location. Having been in customer service for many years, I know what good service is and she is exemplary. She took the time to correct a problem from a retail dealer store and saved me a substantial amount of money. She had to call Verizon help and when the person stated they could not do something, she called and spoke with someone else so the problem was taken care of right then. She also comped me for the trouble I had. During this she was assisting another customer and a c... read more

Britney G 

on Google

8 months ago

Verizon Business is the absolute worst if you have an issue! I have to call every single month. Waste 1-3 hours every single time I call. They never ever know what department needs to be the one with the final say or approval. Then I will beg them to confirm they are the right department and they say yes, then waster another 30 minutes to say they are not the right department. Maybe if you didn’t double and triple bill me for only having 1 product you wouldn’t have to apply credits. They 100% of the time accidentally hang up... read more