Verizon Business Services

Jessie Davis 

on Google

a month ago

Today was a joke. We walked in and was approached by Savannah. She just wasn't friendly. Like, get it together. Where's the customer service? No direction in what we should do for the exchange as if we were just supposed to know. Matt was great the first time we came in but this was a different experience. 

Chris Blevins 

on Google

a month ago

I had an online order and had everything I needed to pick it up (phone, email, account info, etc.) except i forgot my wallet, but yet I don't need an ID to go vote. Talked about priorities being backwards. 

Cortney Bruce 

on Google

3 months ago

Ask for Alicia/Alyssia , most friendly knowledgeable helpful sales rep I’ve dealt with at any cell phone store, she helped me transfer two lines and get two phones free when other reps said I couldn’t. She was very patient despite me not being prepared whatsoever, I’ll ask for her specifically any time I come back. Thanks! 

Rebekah Rhyan 

on Google

7 months ago

This was a very disappointing customer service experience. Verizon was able to take my phone but was not able to honor the top trade-in amount that was originally promised. I was also told they couldn’t print a receipt or view my return because it was completed at a different store. The only solution offered was for me to call customer service, which unnecessarily wastes my time for an issue that should be visible in a linked system. For a company of this size, the lack of coordination and accountability between locations is... read more

Parker Hall 

on Google

9 months ago

Went into the store and was told even though my broken phone has Verizon protection (which is a $99 deductible) the phone repair would cost me around $250. I then called Verizon customer service and they told me that was completely wrong and that it would be the $99. It’s just very annoying to have time get wasted and be told the wrong information. If you don’t know the correct answer ask someone who does know it.