Verizon

Doctor Lizardo 

on Google

2 weeks ago

My cell suddenly stopped charging. So I restarted it, checked battery status (was fine), checked latest SW (was up to date), tried 2 different charging cables and bricks, tried 3 different outlets, and turned off my phone to gently wipe around the charging connector with a paperclip. My cell still wouldn't charge. I was leaving for a trip the next morning. So I rushed to Verizon at Epicerie Plaza, and they were closing in 20 min. Rosi answered the door (they keep it locked in evening because of a recent robbery at gunpoint),... read more

Sabrina Iqbal 

on Google

a month ago

Here’s a revised review that includes your experience while focusing on observable behavior: Very disappointing customer service. I went in to get my son’s phone fixed, and the phone is covered by Verizon insurance. Instead of helping me file the claim or explaining that I needed to contact Verizon first, the employee simply gave me the address for uBreakiFix. After driving there, I was told I first had to file an insurance claim through Verizon. That information should have been provided upfront, and I could have saved myse... read more

Holly Herrera 

on Google

a month ago

Honestly 1 star is too high. The woman at the store.and her manager were extremely rude and condescending to my husband and I when we tried to return our cable box. They said they couldn't process it and basically wouldn't help. We told them that everything had been completed with Verizon customer care and there should be no issues but they just said they would tell.us again that we had to call Verizon ourselves in the most rude way. We went to a different Verizon store where they were able.to.process the return with no.prob... read more

Tahir Khattak 

on Google

2 months ago

Visited this store 2 times, always give me an excuse to go to another Verizon store 

Direct Current 

on Google

2 months ago

I have been there twice for phone fleet needs. The first time was for a new SIM. I was told he didn't know how to do it and I should go to another store. The second time was to add a line and he said he had only done business account things once and proceeded to do alot of clicking and nothing I couldn't do on the site. I just left. Also the door stays locked and you have to wait for them to come let you in, which is weird. Never been to a retail store that has a locked door - aside from a jewelry store.