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Verizon
- Consumer Goods
- Sterling, VA
About this business
Location details
21385 Epicerie Plaza Unit B135, Sterling, VA, 20164, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I stopped by this location today and was helped by Rosie. She was exceptionally professional, kind, and patient with me throughout the entire experience. She provided great insight and tips in navigating my account, and streamlined the whole process from start to finish. Thank you Rosie for your time today and being so kind! :)
Went in to get a new phone plan and both of the attendants were unbelievably helpful and nice, Rosi especially. I went in there expecting ti have a hard time, having dealt with other stores and companies in the past, and left with an amazing new phone plan and the biggest smile in my face. Rosi was so unbelievably helpful in making sure i found the plan that fit me just right and made me feel like family every step of the way. I cannot stress enough how amazing the workers here are!
The Sterling store was great to work with on getting my phone updated
My cell suddenly stopped charging. So I restarted it, checked battery status (was fine), checked latest SW (was up to date), tried 2 different charging cables and bricks, tried 3 different outlets, and turned off my phone to gently wipe around the charging connector with a paperclip. My cell still wouldn't charge. I was leaving for a trip the next morning. So I rushed to Verizon at Epicerie Plaza, and they were closing in 20 min. Rosi answered the door (they keep it locked in evening because of a recent robbery at gunpoint),... read more
Here’s a revised review that includes your experience while focusing on observable behavior: Very disappointing customer service. I went in to get my son’s phone fixed, and the phone is covered by Verizon insurance. Instead of helping me file the claim or explaining that I needed to contact Verizon first, the employee simply gave me the address for uBreakiFix. After driving there, I was told I first had to file an insurance claim through Verizon. That information should have been provided upfront, and I could have saved myse... read more
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 4.7 star rating with 148 reviews.
When is Verizon open?
Verizon is closed now. It will open at 10:00 a.m.
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