Verizon

Jasmine Ramirez 

on Google

2 months ago

Thank you to Rick for being so patient and knowledgeable helping me trouble shoot my device technical issues. I went to multiple stores and no one was able to help me and he was able to do it quickly. He also helped me upgrade my plan. I now know who to go to at all times for the best customer service 

June M 

on Google

3 months ago

I went to the Verizon store this morning. Ricardo helped me. He was so unhelpful, so rude, and impolite. As I was walking up to the door, he was shaking his head side to side, implying that I have come back to them with an issue. He said that he will not reactivate my phone. A chat agent yesterday had deactivated my ESIM for the 5th time. I went to customer service by phone, they couldn't help me because they had to give me a code and I only have one phone and one line with you. So I tried chat, same thing, they have to text... read more

Nicco Robertson 

on Google

4 months ago

I stopped by this Verizon corporate store today after purchasing a brand-new phone from another Verizon location yesterday. Unfortunately, my service kept dropping, so I came in hoping to get the issue resolved. To my disappointment, this store had some of the worst customer service I’ve ever experienced in all my years with Verizon. The employees seemed uninterested in helping, and their only solution was to repeatedly tell me to reset my phone—which didn’t fix anything. After one of the resets, my phone ended up worse than... read more

Luis Jacobo 

on Google

5 months ago

Places is a scam I traded in a phone to get $1,000 off and they never told me that I had to stay with them for 36 months to get the promotion. Then there was no reason for one phone bill to exceed the limit of $240 a month they also add additional fees without telling you. So you pay more for your phone bill. Wouldn't recommend Verizon for anybody 

Calvin Wang 

on Google

6 months ago

Rude staff. Horrible experience.