Verizon

Abby T 

on Google

4 months ago

I came in a month ago to trade my phone in as a part of a promotion they had. They told me the phone was on back order and that it could be shipped to my house. The package got lost or stolen, which isn’t their fault but i spent hours on the phone with fedex and verizon support. When I reordered I asked that it be sent to the store so it wasn’t lost again. I got the notification that my order was ready at 6pm. Then at 11pm the same day it was cancelled because I “didn’t pick it up in time.” Even though the store closes at 8p... read more

Kappatalism 

on Google

5 months ago

I walked into the store to get help with an account for a deceased family member. Initially, the Verizon employee asked what I needed help with. I needed to disconnect and transfer a line to a different carrier, then disconnect the line on the account. They told me they could not help me with the transferring because the phone has a balance and needs to be returned. They told me to call 611 to transfer the line. I called 611 and they made me pay the balance on the phone im transferring and disconnected the line. Apparently y... read more

dina Jaff 

on Google

5 months ago

Kaleb was so helpful, nice, kind knowledgable and amazing. Time was so helpful! 

北美南霸天 

on Google

5 months ago

As new residents of North Carolina, we encountered difficulties while trying to order a mobile phone plan online. ChatGPT informed us that this store is an official Verizon retailer, so we came here seeking assistance. Aeron and his manager warmly helped us and smoothly resolved the issue. Thank you!