Verizon

Rachel Schmidt 

on Google

2 weeks ago

If they are switching to T-Mobile they need to have TMOBILE people working there along side the Verizon .. I went to get my replacement phone via insurance and they had to call a T-Mobile store to get help. They wiped my old phone before I could make sure I had all my stuff. I lost messages from the past 10 years. Being told it'll prob load once I get in better wifi. All my apps had to be relogged into and reset. Pretty much if it wasn't on my Google storage... Its gone. It felt rushed as far as the transfer process. I know ... read more

nate depew 

on Google

a month ago

Just wanted to give a shout out to Freddy, pretty sure it was Freddy or Henry lol. Regardless had an emergency activating a new phone from the Apple Store. Walked into just before they closed on a Friday and was shocked by how friendly and efficient Freddy was. Never had such a great experience at any Verizon store. Promote this guy!!! 

Vickie Ellis 

on Google

2 months ago

I got a new phone. Interestingly when my bill arrived I was charged for services I had canceled long ago. I talked to Verizon on the phone I was told that while they sympathized I was still stuck paying for their error. Pretty rotten service after 20 plus years as a customer. My kids have already dumped Verizon and I certainly can't defend the company. I upgraded and now have the worst phone internet service. On the plus side the staff at the store are helpful and kind. Would not recommend. 

Brittany Manning 

on Google

2 months ago

They hardly know what they are doing. I went in to change my last name (that changed due to marriage). They gave me the customer service number and told me to call them because they can’t do it in store. I get home, call customer service and as always, they can’t verify me over the phone to do anything to my account… 🤦‍♀️🤷‍♀️