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Verizon

3.7

About this business

Location details

151 Collins Rd NE, Cedar Rapids, IA 52402, Cedar Rapids, IA, 52402, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 5:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 8:00 p.m.
Sun10:00 a.m. to 5:00 p.m.
3.7486 reviews
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Colby Conner's profile image
Colby Conner 
6 days ago

Horrible experience. Was swapping from US Cellular to Verizon and brought in my own phone. Spent 3 hours talking to Trey over the course of 3 visits, 2 hours being the longest visit. During the final visit, Trey hung up with the Verizon support team and told me I had to call support tomorrow. After I mention I would rather have a refund, Trey said I couldn’t be refunded. I asked for a partial and Trey still told me no. I asked for a manager and Trey still told me no. I walked out, called support the next morning and everythi... read more

Karen Robison's profile image
Karen Robison 
a week ago

Went in for a new phone, but they didn't want to sell me one! Had to upgrade my plan! Sent me over to best buy because I didn't want to spend more money on a plan! They are not a phone store. 

Jessica Mcdonell's profile image
Jessica Mcdonell 
a week ago
Dustin Moyer's profile image
Dustin Moyer 
2 weeks ago

Can't even call the actual store front. Went as far as to sit on the phone talking to ai for far to long to get a live person. They could themselves not even get an answer from the supposed store front. 

Julia Johnson's profile image
Julia Johnson 
3 weeks ago

Was referred to this store by the Verizon company itself. When I arrived Tara was the one to assist me, and went to the back to check for a phone to replace the one I just got. She was in the back for an excess of 20 minutes and finally came back out talking to two coworkers and completely ignoring me. Her one coworker went to help another customer, the other was called to assist by another colleague and then I asked her if she found my phone at which point she turned and said they didn't have it. She offered to order the ph... read more

Frequently asked questions about Verizon

How is Verizon rated?

Verizon has a 3.7 star rating with 486 reviews. 

When is Verizon open?

Verizon is closed now. It will open tomorrow at 10:00 a.m. 

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