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Verizon
- Mobile Phones
- Cedar Rapids, IA
About this business
Location details
151 Collins Rd NE, Cedar Rapids, IA 52402, Cedar Rapids, IA, 52402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
This is has gone beyond Incompetency. I wasted pretty much my entire day completely lied to by customer service and then offered no help by this location after being told by customer service to go that location and the location would be notified for why I was coming. I was not provided what I was told to come there for and was not looked into at all why I was told to go to that location to get that information. Instead the person got up and just walked away with no concern that I needed that documentation for important matte... read more
Highly disappointed in my experience today. I walked out. I fail to understand first what is so difficult to understand about having an appointment that I had made a few weeks ago with a person handling a situation that was pretty memorable thus hard to forget. I come in today and he had little recollection of what our appointment was about. I then simply said Trey set up the appointment a few weeks ago and it was his idea to go over the Black Friday deals as it related to my situation. I get people see a lot of customers bu... read more
Verizon online store sent me Zagg screen cover that even though correct model number the screen cover was too small. Went to local Verizon's store on Williams Blvd and Nick the Verizon sales consultant saw the problem and got me fixed with correct size screen protector. We opened the second screen protector from online store for other phone and that was also small. Nick got correct screen to fit our 2nd phone on also too. Impressive Nick!
This location, as well as the online phone number I’ve been given to call, have not fixed the problem with my billing for 3 straight months. My husband and I both traded in our phones in July and paid off the remainder owed on our new phones. A bill for my husband’s phone consistently shows up for $23 on our bill and has not been fixed. We have been told to wait for the next billing cycle to see it removed and it has not.
Horrible experience. Was swapping from US Cellular to Verizon and brought in my own phone. Spent 3 hours talking to Trey over the course of 3 visits, 2 hours being the longest visit. During the final visit, Trey hung up with the Verizon support team and told me I had to call support tomorrow. After I mention I would rather have a refund, Trey said I couldn’t be refunded. I asked for a partial and Trey still told me no. I asked for a manager and Trey still told me no. I walked out, called support the next morning and everythi... read more
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.7 star rating with 490 reviews.
When is Verizon open?
Verizon is closed now. It will open at 10:00 a.m.
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