Verizon

chloe 

on Google

a month ago

they were nice at first because of a persistent problem with my phone number and kept telling me to come back and by the third time i came back that week they had me wait 4 hours and werent even helping me. They put me on the phone with a verizon tech help and left me to do everything on my own! if i’d known it would take that long and i’d be doing everything myself i would have just stayed home! they did not bother to check in on me other than the occasional “is it working yet”. They caused me to be late to work and did abs... read more

Matthew Bradley 

on Google

a month ago

Waited 35 minutes to ask if they would handle a warranty situation. They did not even greet me or ask a question for 35 minutes. 

Jonny Naly 

on Google

2 months ago

I tried to connect my phone and was unsuccessful then called tech support which sent me to Verizon store in Elk Grove to get a new SIM card. When I walked in I was greeted and ask what did I need help with. When I told him my situation I was immediately told that tech sent me to the right place but they cant help me. I was told that I would have to have tech fix it or it’s just a total loss. Worst phone company ever!! 

XIAOMING SUN 

on Google

3 months ago

I came to this Verizon store after another location tried to charge me $39.99 just to activate an eSIM on my new phone. Here, a very nice Asian gentleman helped me transfer my number and set everything up for free within just a few minutes. He was polite, patient, and really knew what he was doing. It’s rare to see such honest and professional service. I truly appreciate his help — highly recommend this store!