Verizon

Mike Rohde 

on Google

3 months ago

The customer service in this location (and apparently the rest of Verizon) is nonexistent. They basically talk in circles or tell you to call some other dept of theirs, avoiding the facts of the issue you came to them with. They will set up an account incorrectly, bill you incorrectly, charge you late fees when you haven’t even had service for 30 days, and nobody seems to have any answers or be able to solve even one of the issues. 

M Boatman 

on Google

4 months ago

I brought my phone in, my verizon signal was not working. The manager Dennis? tried to raise the signal by changing the sim but it didn't work. Now no wifi and text. I went back in and he played verbal tag with me instead of trying to fix it. I was annoyed and offended. His curtness has led me to possibly leave verizon after 20+ years. I hear this Napa store is corporate where service has depreciated. The usual corporate review response is one of disingenuous interest and fake promises to improve. The reviews obviously show ... read more

Sofia Moretti 

on Google

4 months ago

If I could give zero stars I would. 

Sheryl deLeuze 

on Google

5 months ago

I visited last week and was helped by a young lady who was great. Today’s visit, with an appointment, was so disappointing. The first tech didn’t know anything about iPhones, as he has an Android. After mucking around, I was handed off to someone who could help with one of my three issues with a brand new phone. I returned home to continue working on my own. Both of the techs looked right through me. Never told me their names, did not thank me for coming in. I will not visit here again without a man to talk for me and get a ... read more

John McCullough 

on Google

5 months ago

Fixed my phone