Verizon

Gwen Martin 

on Google

2 weeks ago

After a tortuous process to get a security pin from Xfinity to port my number, I went directly to the Verizon store and had an entirely different experience. Zachary was efficient and patient through all the steps to set up a new account and port my number over, thoroughly explaining everything. I worked for a company that won awards for its customer service so I know what it takes to provide good service, and as a customer, I really appreciate it. Excellent experience! 

Shane Lee 

on Google

3 weeks ago

Very helpful. Much easier than calling the customer support line. 

Kelly Sunny 

on Google

a month ago

We had a really disappointing experience at this store, and it honestly felt like they were taking advantage of an elderly customer. My client is 91 years old and really only needs a very basic phone plan for calls and maybe a small amount of data, like 5GB, just for the rare times she goes out. But the manager at this store was really unhelpful and basically insisted that if she switched to a cheaper prepaid plan, she’d lose a $15 veteran discount. The thing is, even without that discount, the prepaid plan would be around $... read more

Josh Foote 

on Google

a month ago

My phone was broken. Jay just helped me tonight. He exceeded my expectations. He was patient professional and understanding of my issue. He went above and beyond helping me with my issue. All my data got transferred to new phone. If I could more than 5 stars I would. He saved me a lot of stress taking the time out and doing whatever he could no matter what that looked like to help me. This is a work phone so him helping me like he did and not just telling me their wasn’t anything he could do for me was simply amazing 

Brad Lloyd 

on Google

a month ago

Verizon has really slipped in terms of customer service. I've been with them since 1988 and have seen a steady decline in the way they treat loyal customers.