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Verizon
- Mobile Phones
- Southfield, MI
About this business
Location details
28117 Telegraph Rd, Southfield, MI 48034, Southfield, MI, 48034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
This review is about Verizon's customer service, not a local Verizon store. Verizon has repeatedly charged my credit card more than $300 above my normal monthly bill, claiming I made international calls while I was traveling overseas. During my two-week trip, my phone was locked and was not used to make calls or send text messages. The only messages I received were the automatic welcome messages from the local network when I arrived in each country. I contacted Verizon customer service several times. They advised me to keep ... read more
I arrived thirty minutes before closing, expecting to be able to file a claim for my broken phone and go about my day.There were six people ahead of me, only three representatives and only one that I could see.I would not recommend this store. Needs new management.
Terrible customer service. I understand that refund policies exist, and if the answer was simply that I could not receive a refund, that would be one thing. What upset me was the way I was treated. I had been trying to resolve this issue since June 11 and had been told by customer service several times over the course of about a month that I could receive a refund. When I went into the store, there was clearly miscommunication between phone customer service and the brick-and-mortar location, which was already frustrating. Ho... read more
Not helpful
Maz high class educated intelligent professional very helpful gentleman
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 4 star rating with 498 reviews.
When is Verizon open?
Verizon is closed now. It will open tomorrow at 10:00 a.m.
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