Verizon

Michelle Fernandez 

on Google

3 days ago

Very disappointing customer service experience. My husband and I visited this location to ask about upgrading my phone and watch after seeing a promotion offered in my Verizon app. Unfortunately, we were not acknowledged when we entered the store. Rolando and another employee sitting at a table did not greet us or engage with us until we approached them directly. When I asked about the promotion and how it worked, Rolando simply pointed to the wall and said the phone was “over there,” without any explanation or effort to hel... read more

Doug Surgener 

on Google

2 months ago

Very poor service. 

Ana Black 

on Google

2 months ago

Not coming back, no one greets when entering the building.The staff is on the phone the whole time. No one asked me “How can I help you” I had to walk up to them and ask. Ridiculous. 

Emilio Gomez 

on Google

2 months ago

Asian lady is passive aggressive and bald Hispanic man was rude, asking me for ID when I was showing him the method of payment I used. Looks at my passport for a whole minutes as if that isn’t more powerful than any other form of ID. As soon as I went in there the Asian lady was like yeah he’s in here for EARPLUGS, and i was like nah they are earphones. She proceeds to grill me as if people are out here looking for Wired earphones To steal. Thank God I don’t have to come there anymore. 

Trasi HTW20 

on Google

2 months ago

My 5 star review is based solely on my customer service rep Matt Roman. He was professional and knowledgeable. He tried to go above and beyond to fulfill our expectations.